Hi there! I understand you're having trouble logging into the MadFit app with your email and password, even after resetting your password. Let's work through this together.
First, just to clarify: - When you reset your password, did you receive a confirmation that the password was successfully changed? - Are you entering both your email and new password exactly as they are? Sometimes typos or accidental spaces can cause issues. - Are you using the latest version of the MadFit app on your Android device?
Assuming you've confirmed the above, here are some steps you can try next:
1. Double-check your email login details: Make sure you're using the exact email linked to your MadFit account. 2. Try logging in through a different method, such as the website (if available) to confirm your credentials work. 3. Clear the app cache and data: - Go to your Android device's Settings > Apps > MadFit. - Tap Storage, then Clear Cache and Clear Data. - Restart the app and try logging in again. 4. Uninstall and reinstall the MadFit app: - Sometimes app data can get corrupted. Removing and reinstalling clears this out.
If the problem persists after these steps, it could be a syncing issue on the server side or something specific with your account.
Please let me know if you have already tried any of these or if you want me to guide you through the steps in detail. Also, any error messages you see would help narrow this down!
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Alice Johnson
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Hi there! I understand you're having trouble logging into the MadFit app with your email and password, even after resetting your password. Let's work through this together.
First, just to clarify:
- When you reset your password, did you receive a confirmation that the password was successfully changed?
- Are you entering both your email and new password exactly as they are? Sometimes typos or accidental spaces can cause issues.
- Are you using the latest version of the MadFit app on your Android device?
Assuming you've confirmed the above, here are some steps you can try next:
1. Double-check your email login details: Make sure you're using the exact email linked to your MadFit account.
2. Try logging in through a different method, such as the website (if available) to confirm your credentials work.
3. Clear the app cache and data:
- Go to your Android device's Settings > Apps > MadFit.
- Tap Storage, then Clear Cache and Clear Data.
- Restart the app and try logging in again.
4. Uninstall and reinstall the MadFit app:
- Sometimes app data can get corrupted. Removing and reinstalling clears this out.
If the problem persists after these steps, it could be a syncing issue on the server side or something specific with your account.
Please let me know if you have already tried any of these or if you want me to guide you through the steps in detail. Also, any error messages you see would help narrow this down!
Are you okay to try these now?