[Go Program Way2Go Card] Website wont work on phone or desktop, keeps going back to login page.

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alexandra
2 days ago In Go Program Way2Go Card
website wont work on phone or desktop, keeps going back to login page.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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2 days ago

Hello! I understand you're having trouble with the Way2Go Card website—both on your phone and desktop it keeps redirecting you back to the login page. Let's work through this together.

First, could you tell me a bit more?

- Are you able to enter your username and password, or does it immediately bounce back?
- Have you recently changed your password or received any notifications about your account?
- Have you tried clearing your browser cache or cookies on either device?
- Are you using the official website www.goprogram.com to log in?

This info will help me pinpoint the issue.

In the meantime, here are some straightforward steps you can try:

1. Clear your browser cache and cookies: On your Windows desktop with WebKit browser, go to the settings or preferences menu, find "Clear browsing data," and select cached images/files and cookies. Then close and reopen the browser.

2. On your phone, clear the cache for the browser app you're using (usually found under Settings > Apps > Browser > Storage > Clear Cache).

3. Try logging in using a different browser if possible, or use an incognito/private browsing mode which disables extensions and cached data.

4. Reset your password just in case. You can use the "Forgot User ID" or "Forgot Password" options on the Go Program website.

5. Ensure you’re logging in on the official site: https://www.goprogram.com/.

If after trying these steps, the issue persists—especially if you get back to the login page without any error—it might be an account lock or a server issue. In that case, contacting Way2Go support at [email protected] could be helpful.

Would you like me to help guide you through clearing cache or resetting your password step-by-step? Also, please share any error messages you might see.

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