Hi there! I understand you're having issues where the Way2Go Card app won’t respond to login attempts or fingerprint authentication, and the website on your computer is also not working. Let's work through this together.

First, just to clarify:

- When you try to log in to the app, does it show any error message at all or does it simply not respond?
- Is the fingerprint option previously set up on your device for this app?
- On the website, does the page load completely but does nothing when you try to sign in, or does it fail to load altogether?

This info will help me tailor the troubleshooting better for you.

Meanwhile, here are some basic steps you can try:

1. App & Browser Restart:
Close the app fully on your device and relaunch it. On your computer, close the browser completely and re-open it before trying again.

2. Clear Cache and Cookies on Browser:
Sometimes stored cache causes page functionalities to freeze. In your WebKit browser on Windows 10:
- Go to Settings > Privacy & Security > Clear Browsing Data.
- Select cached images and files, cookies, and site data, then clear them.

3. Update the App and Browser:
Make sure your app is updated to the latest version. Also, ensure your browser is up to date to avoid compatibility issues.

4. Check Network Connection:
Confirm your internet connection is stable. Try loading another website to verify connectivity.

5. Disable VPN or Proxy:
If you're using any VPN or proxy, disable them temporarily as they might interfere with app and website access.

If you’ve done these already, next we can look into resetting your password via the “Forgot Password” option since login and fingerprint depend on correct credentials2.

I’d also suggest trying to log in from a different device or browser to see if the issue is specific to your current setup.

If nothing works, especially if multiple users are reporting login failures at this time, it might be a temporary backend issue with the app or website services. In that case, contacting Way2Go Card support directly at [email protected] would be the best next step for a more immediate resolution1.

Let me know what you see after these steps or if you want me to guide you through any of them! Are you satisfied with this approach so far?