Hi! Sorry to hear you're having trouble logging into the Way2Go Card app. Let's get this sorted out together. Could you tell me a bit more about what happens when you try to log in? For instance, do you get an error message, or does the app just not respond? Also, have you tried resetting your password or checking if your credentials are correct?

In the meantime, here are some steps we can try to troubleshoot this issue on your Mac running OS X 10.15.7:

1. Confirm Credentials: Double-check your username/email and password are correct. If in doubt, try using the "Forgot Password" option in the app or on the Way2Go website to reset your password.

2. Clear Cache & Cookies: Sometimes app or browser cache can cause login problems. Since you're on a Mac, if you're using the app via browser, clear your browser cache. For Safari, go to Safari > Preferences > Privacy > Manage Website Data, then remove data related to the Way2Go site.

3. Update/Reinstall the App: Ensure you have the latest version of the Way2Go Card app installed. If unsure, delete the app from your Mac and reinstall it from the official source.

4. Check Internet Connection: Make sure your Mac is connected to the internet without any firewall or network restrictions that might block the app.

5. Try the Website Login: Attempt to log in directly through the Way2Go website login page on your browser to see if the issue is app-specific.

If, after these steps, you're still unable to log in, it might be related to a locked account or service outage. Let me know what results you get, and we can dig deeper from there!

it says the way2go app has encountered a connection issue with the server. please tap retry to try again or close the app and wait a few minutes and reopen it. still not working

Thanks for the extra info. It sounds like the Way2Go Card app on your Mac is having trouble connecting to the server itself, which usually points to either a temporary server-side issue or some network problem on your end.

Here’s what I suggest to try next:

1. Check Server Status: Sometimes, the app's servers may be down or under maintenance. Unfortunately, there isn't a public status page for Way2Go, but other users have reported similar issues sporadically1. I recommend waiting a bit longer (30 minutes to an hour) and attempting again.

2. Restart Your Network Connection: On your Mac, disconnect from Wi-Fi and reconnect or try switching to a different network if possible. This can refresh your network settings.

3. Check Firewall Settings: Since you're on macOS Catalina (10.15.7), confirm that the firewall or any security software isn't blocking the app’s network access. You can check this in System Preferences > Security & Privacy > Firewall.

4. Use the Web Portal: If the app continues to have connection problems, try logging in through the Way2Go website. Sometimes the web portal remains accessible when the app is down.

5. Reinstall the App: If you haven’t already, try deleting and reinstalling the app to ensure it isn't a corrupted installation.

If none of these resolve the problem and the app keeps showing the connection issue after some time has passed, the most likely cause is a backend server outage or maintenance. In that case, customer service support at Way2Go is best suited to confirm if there’s an ongoing problem: you can email them at [email protected].

Let me know what you find, and we’ll figure this out together! Are you able to try the web login for now?

ive tried everything even calling them and ive been waitin for someone to answer the phone for over an hour now

I hear you—waiting that long on hold is really tough. Thankfully, there are a couple of alternative ways to get in touch with Way2Go Card support without being stuck in the phone queue:

1. Try this phone trick to reach a live person faster:
- Call 844-649-9845
- Press Option 1 for English
- Press the pound key (#)
- Press 2 to enter an alternate method
- When prompted for your Social Security Number (SSN), enter all zeros: 000-00-0000

This method has helped others skip the long wait and connect to a human agent more quickly.1

2. Try calling the alternate Way2Go customer service number:
- 844-542-1115
Some users reported success contacting support via this line and following the prompts to reach a live agent.3

3. Contact via email:
If phone options aren’t working, email can sometimes get faster attention: [email protected].

4. Use the Way2Go website's Contact Us page:
You could also try submitting inquiries via the official site:
Way2Go Contact Page2.

Since you’ve already tried the standard phone line for a long time, I’d definitely recommend the first option with the all-zero SSN input—many have found it useful. Also, keep trying the alternate number or email for a response.

If there’s anything else I can help guide you through while you wait, just let me know! Are you able to try those call steps or send an email now?

Is there an online chat for Way2Go Card issues?

Thanks for asking about an online chat option for Way2Go Card issues. From what I found, the official Way2Go Card support does not currently offer a live online chat feature on their website or app.

Your best options for contacting support remain:

- Phone support (although wait times can be long)
- Email: [email protected]
- The Contact Us page on their website (where you can submit questions online): Way2Go Contact Page

Since chat isn’t available, I recommend trying the phone shortcuts we discussed earlier or sending an email to get a response.

If you want, I can walk you through the call steps again or help draft an email to explain your issue clearly. How would you like to proceed?

neither lines are answering

I understand that it's really difficult when you can't get through to Way2Go Card customer service by phone. This seems to be a common issue, as many others have experienced long wait times or no answer at all.

Here are a few additional approaches that might help you get the assistance you need, based on what others have shared:

1. Try Specific Phone Menu Steps to Reach a Live Agent:
When calling the main number 844-649-9845, some users report success by:
- Pressing 2 for "card services," then
- Pressing 3 for "other issues," which sometimes routes you to a live representative faster.
Also, entering all zeros as your SSN (000-00-0000) at certain prompts may help bypass hold queues2.

2. Try the Alternate Phone Number:
Another number used by some customers is 844-542-1115. Following similar menu options may yield better results in reaching an agent3.

3. Submit an Inquiry via the Contact Us Web Page:
You can submit your issue online here:
Way2Go Contact Page1
Sometimes this results in email responses from support staff when phone lines are busy.

4. Send an Email to the Support Address:
Use [email protected] to describe your problem and request assistance. Include relevant details such as your card number (if possible), the issue, and the steps you've tried.

5. Online Forums and Communities:
Checking online communities like Reddit’s unemployment boards or Facebook groups may also provide advice from others currently navigating similar delays2.

If you want, I can help you draft a clear and detailed email to send to their support address. Meanwhile, please keep trying with the phone menu shortcuts when you get the chance—they have helped some customers break through wait times.

Are you okay with trying those steps, or would you like help composing an email right now?