[InterPals] The app wont let me log in past the bio. I tried uninstalling and reinstalling and ive cleared the ddata

A
Ashley
5 days ago In InterPals
The app wont let me log in past the bio. I tried uninstalling and reinstalling and ive cleared the ddata

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 days ago

Hi! I understand you're having trouble logging into the InterPals app after the bio step, even after uninstalling, reinstalling, and clearing the app data. Let's work through this together to get you back in.

Just to clarify, when you say "the app won't let me log in past the bio," does this mean the app asks you to complete a biography or profile step and then won’t proceed? Or is it stuck somewhere else? Also, are you seeing any error messages at that point?

Meanwhile, here are some steps we can try next:

1. Check your Internet Connection: Since you’re on Android 10 and WebKit-based browser environment, ensure you have a stable internet connection. Sometimes, login or profile sync issues happen due to connectivity.

2. Try Logging in Via Web Browser First: Go to interpals.net on your Android browser and log in there to confirm your account credentials are working. If you can log in via web, your account is active and credentials are correct.

3. Check App Permissions: On Android, apps need certain permissions to work properly. Go to Settings > Apps > InterPals app > Permissions, and make sure it has permission for storage and anything related to your profile info.

4. Clear Cache (not only data): You've cleared data already, which is good. Additionally, clear app cache: Settings > Apps > InterPals > Storage > Clear Cache.

5. Restart Your Device: Sometimes, a fresh reboot clears temporary issues.

6. Try Creating a New Bio if Possible: If the bio step is mandatory and something’s stuck, try deleting your current bio on the website (if possible) or creating a simple, minimal bio to see if it passes.

7. Update the App: Ensure you have the latest InterPals app version installed from Google Play Store to avoid bugs that might have been fixed.

If none of these work, there might be a sync or server-side issue blocking your login after bio. In that case, it would be best to contact InterPals support directly at [email protected] with your username and details about the problem.

Does this help for now? Let me know how these steps go or if you are seeing any specific errors during login!

A
Ashley
5 days ago

The app wont let me log in past the bio. I tried uninstalling and reinstalling and ive cleared the ddata

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