[Focus Town] I cant join a server via a link or login on pc

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yvelisse
5 days ago In Focus Town
i cant join a server via a link or login on pc

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 days ago

Hello! I understand you're having trouble joining a Focus Town server via a link or logging into the app on your Windows 10 PC using WebKit. Let's get that sorted out together.

First, can you tell me a bit more? For example:
- Are you clicking the server join link and nothing happens, or do you get an error message?
- When you try to log in, what specifically occurs? Does the login screen not load, or do you get an incorrect password or network error?
- Have you installed Focus Town from an official source on your PC, or are you using a browser version or an emulator?
- Have you already tried things like restarting the app, rebooting your PC, or checking your internet connection?

This info will help me recommend the best next steps to resolve your issue!

Y
yvelisse
5 days ago

when i click the link on mobile it takes me to a webpage and when i click open in app it takes me to the play store rather than the app so i dont join, and on the pc browser version it doesnt have the correct format for my country's phone number so it cant send the verification code

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 days ago

Thanks for the extra info! It sounds like you’re facing two related but distinct issues:

1. On mobile, clicking the Focus Town server join link brings you to a webpage, and when you select “Open in app,” it redirects you to your app store (Play Store) instead of opening the app itself.

2. On your PC browser version, the phone number input for verification doesn’t support the format for your country, so you can’t receive the verification code.

Let’s tackle these step by step.

### Mobile link redirecting to Play Store instead of app
This usually happens when the app on your phone doesn’t have a proper “deep link” setup or the app isn’t correctly recognized by the link handler. To try fixing this:

1. Ensure the app is installed and updated: Go to your phone’s Play Store and confirm Focus Town is installed and updated to the latest version.
2. Clear defaults for browser and app: Go to your phone’s Settings > Apps > Focus Town app > Open by default (or similar), and clear any defaults so links can trigger fresh prompts.
3. Try opening the app first, then clicking link: Sometimes opening the Focus Town app manually before clicking the join link helps the OS route the link correctly.
4. Use a different browser: Some browsers handle deep links better. If you’re on Chrome, try Edge or another browser.
5. Reinstall the app: Uninstall Focus Town, then reinstall it from the Play Store, which can reset the link handling.

If these don’t work, it may be an issue with the app’s link scheme setup that needs an update from the developers.

### PC browser phone number format problem
Web apps often have default phone number input formats that may not cover all international formats. Here’s what you can do:

1. Check if Focus Town website allows country code input: Try typing your full phone number including country code (e.g., +44 for UK) instead of local format.
2. Try a different browser: Some browsers handle form input masks differently. You might try Edge or Firefox instead of WebKit-based browsers.
3. Use a VPN or change region settings: Sometimes web apps detect location by IP and adjust phone inputs. Setting region/language in your browser or using a VPN to your country might help.
4. Contact Focus Town support or report the issue: They may need to add your country’s phone number format to the verification system.

If you want, I can help draft a quick message to support about both these issues.

Would you like to try these out and tell me what happens? Or shall I assist you further in contacting support?

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