[USAA SafePilot] Trying to reinstall web but keep saying my phone number is invalid.

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Mihwa Stewart
1 month ago In USAA SafePilot
Trying to reinstall web but keep saying my phone number is invalid.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 month ago

Hi there! I see you're having trouble reinstalling the USAA DriveSafe app because it says your phone number is invalid. I’d like to help you get this sorted out.

To start, can you tell me if the phone number you're entering is the same one you have registered with USAA for your DriveSafe account? Sometimes the app requires the phone number on file to match exactly.

In the meantime, here are some steps you can try:

1. Check your phone number on file with USAA:
- Log in to your USAA account through the USAA Mobile App or on usaa.com.
- Navigate to your auto insurance policy and look for the DriveSafe or SafePilot settings.
- Confirm that the mobile phone number listed there is correct and matches what you're entering in the app. If it’s incorrect, update it.

2. Make sure you have not blocked text messages from USAA:
- Sometimes, if your phone blocks messages from unknown senders, the verification might fail.
- On your iPhone, go to Settings > Messages, and see if “Filter Unknown Senders” is enabled. If so, try disabling it temporarily.

3. Restart your iPhone after reinstalling the app:
- This can sometimes help clear out any temporary glitches.

4. Ensure the app is fully up to date from the App Store. You mentioned reinstalling it, but double-check you installed the latest version.

If after these steps, your phone number still shows as invalid, there may be a more specific issue with your account or the app recognizing your number.

Would you like me to guide you through updating your phone number on your USAA profile, or help look into other causes?

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