Hi there! I see you're having trouble with the USAA DriveSafe app not recording your trips. Let's work together to get this sorted out.

To start, can you tell me if the app is missing all trips or just some? Also, have you noticed any recent changes to your phone settings or updates to the app before this issue started? Knowing this will help me guide you better.

Meanwhile, here are some common reasons why the app might not record trips, especially on a Windows system with a WebKit browser environment:

1. Location Permissions: The app needs permission to access your location at all times. On Windows, check your privacy settings to make sure DriveSafe has permission to use location services continuously.

2. Background App Refresh: The app must be allowed to run in the background to detect trips automatically. Ensure background app refresh or background activity is enabled for DriveSafe.

3. Motion and Fitness Sensors: Some apps rely on motion/activity sensors. On Windows desktops, this is less common, but if you're using a device with sensors (like a laptop with motion sensors), verify these settings are enabled.

4. App Updates and Reinstall: Sometimes, reinstalling the app helps clear up any glitches.

5. Restart Device: A simple restart can refresh app and system processes.

Here is a step-by-step plan for you:

Step 1: Check Location Permissions:
- Go to Windows Settings > Privacy > Location.
- Make sure Location is turned on.
- Scroll to find DriveSafe and ensure it has permission to use location, ideally "Always" or "Allowed all the time."

Step 2: Enable Background Activity for DriveSafe:
- In Settings > Privacy > Background Apps, find DriveSafe and toggle it on to allow running in the background.

Step 3: Restart your device to apply any changes.

Step 4: Open your DriveSafe app and check if trips are recorded now.

If you've already tried these steps or if the problem persists, let me know. We can then look into deeper settings or account issues. Sometimes VPNs or network settings interfere too, so it can help to disable those temporarily to test.

Are you comfortable trying these now? I’m here to assist through each step.