Hi there! Thanks for reaching out. I see you're encountering the "We've hit a snag" error when trying to use the FET app on your iPhone running iOS 18.7. I’d like to help get this sorted out for you.

To clarify before we proceed, does this error appear right when you open the app, during login, or when trying to perform a specific action inside the app? Also, have you tried any fixes so far, like restarting the app or your phone?

Meanwhile, here’s a step-by-step approach that usually helps clear this kind of error in the FET app:

1. Force Close and Reopen the App:
- Swipe up from the bottom of your screen and pause (or double-click the Home button if your iPhone has one) to bring up the app switcher.
- Find the FET app and swipe it up to close.
- Then open the app again and try to log in or proceed.

2. Restart Your iPhone:
- Press and hold the side/top button until you see the slide to power off.
- Slide to power off, wait 30 seconds, then hold the button again to turn it back on.
- Open the app again and check if the error persists.

3. Check for App Updates:
- Open the App Store, tap on your profile icon at the top right, and scroll down to see if an update is available for the FET app.
- If yes, update it and try again. Sometimes, bugs causing errors like this are fixed in newer versions.

4. Verify Network Connection:
- Make sure you’re connected to a stable Wi-Fi or cellular data network.
- You could also try toggling Airplane Mode on and off to reset network connections.

5. Clear Cache / Reinstall the App:
- Since iOS doesn’t have a direct "clear cache" option, deleting and reinstalling the app often helps.
- Press and hold the FET app icon, choose “Remove App,” then confirm delete.
- Reinstall it from the App Store.

If after these steps you still see the “We’ve hit a snag” message, it might be an issue on FET’s server side or with your account specifically. In that case, contacting FET’s support team at [email protected] would be the next best step.

Please let me know how these steps go or if the error appears during a specific part of your app usage! I’m here to help.

Are you satisfied with the solution I provided?

“We’ve hit a snag” and asks me to try again and won’t let me in.