Hi there! I understand your FET app is not working at all, and you suspect it might be due to server issues. Let's first confirm whether the problem is on the server side or if it might be something with your device or connection.

Could you tell me:
- Are you seeing any error messages when you try to open or use the app?
- Is your internet connection working fine in other apps or websites?
- Have you tried restarting the app or your device?

In the meantime, I checked the current status of FET servers, and there are no widespread reports of outages or downtime. The service appears to be up and running normally right now1 2 3.

Here are some steps we can take to troubleshoot your app:

1. Restart your phone: This can sometimes clear temporary glitches.
2. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection.
3. Force close and reopen the app:
- On Android 10, go to Settings > Apps > FET > Force Stop.
- Then try reopening the app.
4. Clear the app’s cache:
- Go to Settings > Apps > FET > Storage > Clear Cache.
- This removes temporary files without affecting your data.
5. Update or reinstall the app:
- If an update is available in the Play Store, install it.
- Otherwise, uninstall the app and reinstall it fresh.

If after these steps the app still does not work, please let me know exactly what happens when you try to use it (any error codes or messages). We can then look deeper into account settings, permissions, or potential network issues specific to your device.

Are you able to try these steps and let me know what you find?

It just keeps saying "we hit a snag, please try again" when logging in.

Thanks for sharing that message you’re seeing: "we hit a snag, please try again." That helps narrow things down a bit. This kind of error often points to either a temporary problem with the app communicating with the server or something on the device side affecting login.

Since the server appears up from what I can see, let's try a few focused troubleshooting steps to resolve this login snag on your Android 10 device:

1. Check Date & Time Settings
Ensure your phone’s date and time are set to automatic. Incorrect time can cause login authentication to fail.
- Go to Settings > System > Date & Time
- Turn on “Automatic date & time” if it’s off

2. Clear App Data
This goes beyond clearing cache and resets the app’s stored data which can fix corrupted login info:
- Settings > Apps > FET > Storage > Clear Data
Be aware this will log you out, so you’ll need your password to sign in again.

3. Verify Permissions
Make sure the app has all necessary permissions, especially network access:
- Settings > Apps > FET > Permissions
- Allow any relevant permissions (e.g., network, storage if asked)

4. Try a Different Network
Sometimes network restrictions or firewall settings can interrupt login requests.
- Switch from Wi-Fi to mobile data (or vice versa) and try logging in again.

5. Update or Reinstall the App
If you haven’t already, check if an update is available in the Play Store. If none, uninstall, then reinstall the app fresh.

If you try these and the problem persists, it may be worth checking your account status on the FET website or contacting support at [email protected] to see if there’s an account-specific issue.

Let me know how these steps work for you, and we can keep troubleshooting if needed! Are you comfortable trying these out now?