Hi! I see you're having trouble logging into the FET app and keep getting the message "we hit a snag, please try again." Let's try to get this fixed for you.

To better assist, could you tell me if this is happening right after you enter your login details, or does it happen if you try to refresh or reload the app? Also, have you tried restarting your device or checking your internet connection recently?

Meanwhile, here are some steps we can take to troubleshoot:

1. Check your internet connection: Since you're on Android 10 with WebKit, ensure you have a stable internet connection—try switching between Wi-Fi and mobile data.

2. Clear cache and data for the FET app:
- Go to Settings > Apps > find the FET app.
- Tap Storage, then Clear Cache and Clear Data.
- Restart the app and try logging in again.

3. Update the app: Sometimes older versions can cause issues. Check the Google Play Store to ensure your FET app is updated.

4. Restart your device: A simple reboot can sometimes clear temporary glitches.

5. Check system date and time: Make sure your device’s date and time are set correctly, preferably set to automatic update from the network.

If you've tried these and still face the issue, please let me know. There might be an account-specific or server-side problem we need to look into next.

Are you okay trying these steps now?

I've done all of those but it's still not working

Thanks for letting me know you've already tried the common fixes. Since those didn't work, let's dig a little deeper.

Sometimes, app login issues with the "we hit a snag" message can be related to server-side problems or account-specific glitches. A few things to try next:

1. Check if the FET service is having outages: Sometimes services experience temporary interruptions that cause login failures. You can visit community forums or Reddit threads related to FET to see if others are experiencing similar issues right now. Some users have reported problems accessing the FET website or app features recently1.

2. Test logging in from a different device or browser: Since you're on Android 10 using WebKit, trying to log in from a desktop browser or another phone could help identify whether the issue is device-specific.

3. Ensure your app is fully updated: Even if you checked previously, sometimes partial updates happen. Also, if the app or system has a corrupted install, uninstalling FET completely, restarting your device, then reinstalling from the official source can help.

4. Consider resetting your password: Sometimes login token or account authentication has issues—resetting your password through the FET app or website might re-establish your credentials properly.

5. Contact FET support directly: If none of these solve your problem, there might be an account or server-side issue requiring their intervention. You can contact support at [email protected] for in-depth assistance.

If you want, I can help walk you through checking your account status or resetting your password. What do you think? Would you like to try any of these next steps?