[Bingo Clash] Withdrawal of money and not accepting change of details

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Edward Forbes
1 week ago In Bingo Clash
Withdrawal of money and not accepting change of details

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 week ago

Hi there! I understand you're having trouble withdrawing money from Bingo Clash and also facing issues updating your account details. To help you better, could you please tell me a bit more about what happens when you try to withdraw or change your details? For example:

- Do you get any error messages? If so, what do they say?
- Are you unable to update your payment method or other account information?
- Have you tried to withdraw with your current saved payment method, or are you trying to switch to a new one?

Once I have that info, I can guide you through the best steps to get this sorted out.

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Edward Forbes
1 week ago

I have both Mobile and Landline and also instead of paying money in it’s withdrawing money from my account instead so can you refund my money back to my account please let me know does it take a couple of days to refund my money to my account

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 week ago

Thank you for sharing these details. If I understand correctly, instead of your money being deposited or paid out as expected, it seems like money is being withdrawn unexpectedly from your account. You’d like to get a refund and also know how long refund processing typically takes. Let's clarify a few things to assist you better:

1. When you say "instead of paying money, it’s withdrawing money," do you mean that you see charges on your bank or card statement that you did not authorize through the Bingo Clash app?
2. Have you noticed these withdrawals linked directly to purchases or transactions within the Bingo Clash app?
3. Are you currently subscribed to any Bingo Clash features or have purchased in-app items recently?

Now, regarding the refund process for unauthorized or unexpected charges in Bingo Clash:
- First, review your purchase history in the App Store on your iPhone to ensure these are not legitimate purchases or active subscriptions.
- Refunds for unauthorized charges typically require a request through customer support; Bingo Clash’s official support team can investigate and process any refunds if applicable.
- Once a refund is approved, it usually takes a few business days for the money to be credited back to your account, but sometimes it can take up to 14 days depending on your bank or payment method.

Here is what you can do step-by-step:

1. Open the App Store on your iPhone, tap your profile icon, then tap 'Purchased' to review your app purchase history. Check for Bingo Clash expenses.
2. Cancel any unwanted or suspicious subscriptions through your Apple ID settings if you find any.
3. Contact Bingo Clash support directly to report unauthorized charges and request a refund. You can usually reach out via the app’s support section or email [email protected]. Provide details like the amount charged, date, and your registered email.
4. Keep an eye on your bank statement and any refund confirmation you receive from support.

If you want, I can help guide you on how to navigate your iPhone settings to review subscriptions or prepare a message to support. Would you like me to assist with that?

Let me know if anything is unclear or if you’ve already tried some of these steps!

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