Hi! I see your My Cafe game is stuck on the loading screen. Let’s work together to get you back to enjoying your cafe. To start, could you tell me if this happens every time you open the game or just occasionally? Also, have you tried any steps so far, like restarting the app or your device?

Meanwhile, here are some simple steps we can try:

1. Check your internet connection: My Cafe needs a stable connection to load properly. Try switching between Wi-Fi and mobile data to see if it helps.
2. Restart your device: Sometimes a fresh start can clear up temporary glitches.
3. Clear the game’s cache: On Android 10 your device, go to Settings > Apps > My Cafe > Storage, then tap on “Clear Cache.” This won’t delete your progress but can help with loading issues.
4. Close other apps: If you have many apps running, they might interfere. Close them and then start the game again.
5. Update the app: Make sure My Cafe is updated to the latest version from your app store.
6. Reinstall the game: If nothing else works, uninstall and reinstall My Cafe. Since your account is linked to Facebook or Google Play, your progress should be saved.

If after these steps the game is still stuck, please let me know what you tried and any error messages you see. We can dig deeper from there!

I have tried all the above, still not working

Thanks for letting me know you’ve already tried those basic steps. Since My Cafe is still stuck on the loading screen, let’s look into a few deeper angles that might help:

1. Verify the Android OS and Game Compatibility:
Your device runs Android 10, which is supported for My Cafe (at least Android 4.4+ is required). However, make sure that the game version installed is the latest one available in your app store. Sometimes, outdated versions cause loading problems.

2. Check for Storage Space:
Insufficient device storage can cause apps to freeze or hang during load. Please check your device storage (Settings > Storage) and make sure you have at least a few hundred MB free.

3. Confirm Game Servers Status:
Sometimes the game servers undergo maintenance or experience downtime causing loading issues for many users. You can check My Cafe’s official Facebook group or recent posts to see if other players report the same problem. There are recent reports of loading issues on their Facebook group1.

4. Recheck Account Login and Permissions:
Since your progress is saved via Facebook or Google Play, confirm your account is properly logged in and has all permissions enabled (Internet access and storage permissions under Android settings).

5. Advanced Cache Reset:
As a more aggressive step beyond clearing cache, you can clear the game data from Settings > Apps > My Cafe > Storage > Clear Data. Note: This typically resets the game but if your progress is linked to cloud saves, it should be retrievable.

6. Try a Different Network:
Some players have noted that changing networks (e.g., switching Wi-Fi networks or to mobile data) resolved loading problems, indicating possible intermittent network blocks.

If none of these help, I recommend contacting My Cafe support directly via their support email: [email protected]. They can check if there are account-specific or server-side issues causing this.

Please let me know if you'd like me to walk you through any of these steps! Are you satisfied with this guidance so far?