[athenaOne] There are two accounts for the same physician group for me. How can they be combined?

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Joan E. Howard
1 day ago In athenaOne
There are two accounts for the same physician group for me. How can they be combined?

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 day ago

Hi! I see you have two accounts for the same physician group in the athenaOne app, and you'd like to combine them. Just to clarify, are these accounts tied to your user login for accessing athenaOne, or are they patient accounts within the physician group's system? Also, are these accounts separate logins you use or multiple records under your profile?

Combining accounts can sometimes mean merging patient records or linking user profiles. Here’s what typically applies:

1. If these are user accounts for logging into athenaOne: Usually, athenaOne systems do not support self-merging of user logins because of security and regulatory reasons. You might need to contact the physician group's administrative or IT team to help consolidate your access under one account.

2. If these are patient accounts/records tied to the same person in their system: This usually requires an authorized staff member with security access to merge the records from the backend, because incorrect merging can affect medical records and billing.

To help you better, can you tell me:
- Are these accounts accessed by you as a user (like login accounts)?
- Or are these medical records/accounts associated with a patient profile?
- Have you tried logging into each or contacting your group’s support?

Once I have that info, I can guide you through specific next steps!

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