Hi! I see your 12-month Camtro app contract for £29.99 was cancelled, and you'd like to have it reinstated. To help you best, could you please clarify a couple of things for me?

1. Do you know if the cancellation was done through your app store subscription settings (like Microsoft Store or another platform)?
2. When did you notice the contract was cancelled? Was it automatic or manual cancellation?
3. Are you still being charged or has the payment stopped?

This info will help me guide you on the proper steps for reinstatement or refund options. Usually, subscription reinstatements depend on the app store policies since renewal and cancellation are managed there.

Looking forward to your reply!

I bought it from GooglePlay order GPA.3321-3574-6268-61226 which was cancelled on 14 March 2026 as the app had disappeared off my phone. It has now reappeared and I would like my 12 month contract reinstated. I paid GooglePlay £29.99 on my MBNA credit card ending 4418. According to my card statement Date of transaction 14th March. Date Entered 16th March. Thanks.

Thanks for the details about your Camtro app purchase on Google Play and the cancellation on 14 March 2026. Since the subscription was managed through Google Play and your order was cancelled, reinstating it usually involves reactivating or repurchasing the subscription via Google Play directly. Unfortunately, app support like Camtro can't manually reinstate subscriptions canceled through the store.

Here are the steps you can try to reinstate your subscription:

1. Open the Google Play Store app on your device.
2. Tap the profile icon (top right), then select "Payments & subscriptions" > "Subscriptions."
3. Check if your Camtro subscription is listed and if there's an option to reactivate or resubscribe.
4. If it's not there or only shows as canceled, you'll likely need to purchase a new subscription.
5. Alternatively, if you believe the cancellation was in error or related to the app disappearing, you can try contacting Google Play support directly from this page: https://support.google.com/googleplay/gethelp

Since your payment was made on 14 March via your MBNA card, you could present this info to Google if you request a refund or dispute the cancellation.

If you want, I can guide you through contacting Google Play support for further assistance. Would you like me to?

Are you satisfied with this guidance so far?