[Makerblox] I opened makerblox for the first time and it is stuck loading between 0 and 12.2 GB

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Natsuki
4 days ago In Makerblox
i opened makerblox for the first time and it is stuck loading between 0 and 12.2 GB

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Emily Roberts

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4 days ago

Hi there! Thanks for reaching out about Makerblox getting stuck loading between 0 and 12.2 GB on your Android device. Just to make sure I understand correctly: Are you seeing a loading bar or indicator that freezes in that range? Also, is this happening right when you open the app, or when you try to load a specific skin or project?

While we clarify that, here are some initial steps we can try to get you going:

1. Check your internet connection: A slow or unstable connection can cause loading problems, especially when loading large files or assets.

2. Close background apps: Since Makerblox may use a lot of memory, closing other apps running in the background can free up resources.

3. Clear app cache and data:
- Go to your device’s Settings > Apps & notifications > find Makerblox
- Tap Storage & cache
- Tap Clear cache first, then if that doesn’t work, tap Clear storage/data (note that clearing data might log you out or reset app settings).

4. Restart your device: This can refresh the system and free memory.

5. Reinstall the app: Uninstall Makerblox completely, then download and install the latest version from the Google Play Store.

Since you are on Android 10 and WebKit browser engine, the app should be compatible, but sometimes older OS versions can cause issues with newer app releases. If these steps don’t help, we can try checking if there’s a known bug or a workaround related to loading large files, and potentially look for app-specific settings to adjust.

Can you tell me if you’ve tried any of these already, and if you notice any error messages or other behavior during the loading freeze? That’ll help me assist you better!

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