Hi there! I’m sorry to hear you’re having trouble with the PCH+ app crashing since the company sale. I’d like to help get this sorted out for you. To start, could you tell me a bit more about what happens when the app crashes? For example, does it crash immediately when opening, during gameplay, or at a certain point? Also, have you tried any fixes so far like restarting your device or updating the app?

Meanwhile, here are some steps we can try that often help with app crashing on Android devices like yours:

1. Restart your device: This clears temporary data and can fix minor glitches.
2. Clear the PCH+ app cache:
- Go to Settings > Apps > PCH+ > Storage & cache > Clear cache.
3. Clear app data (if clearing cache doesn’t help): This resets the app but you might lose saved preferences. Same path as above, choose Clear Storage or Clear Data.
4. Update the app: Go to the Google Play Store and make sure you have the latest version of PCH+ installed.
5. Check for Android OS updates: Sometimes system updates improve app compatibility.

If the problem persists, it’s possible there might be ongoing server or network issues related to the company transition causing app instability. PCH has mentioned some technical difficulties after recent updates2.

Try the steps above and let me know how it goes. If it still crashes, we can dig deeper or check if there’s an official outage or known bug affecting users. Does that sound okay?

It just keeps on saying under maintenance and it want even let me lodge in

Thanks for letting me know the app is showing an "under maintenance" message and you can't log in. That helps clarify things!

From what I see, PCH+ is currently undergoing technical difficulties or scheduled maintenance that is temporarily preventing access to the app. This is not an issue on your device specifically but rather the servers and services on their side. Sometimes these maintenance periods can last for several hours or more while they perform updates or fix server problems1 9.

Here’s what you can do to stay ready until the maintenance is complete:
1. Check your internet connection: Make sure you have a stable connection since a flaky connection can sometimes cause login issues alongside maintenance messages.
2. Close and restart the app: Sometimes fully closing the app and reopening it after a short wait helps once servers come back online.
3. Keep an eye on official channels: Follow PCH’s official Facebook or help pages for updates on when their systems will be back up.
4. Avoid uninstalling and reinstalling for now—this won’t bypass server maintenance and might complicate your app data.

At the moment, it really comes down to waiting for the PCH+ technical team to resolve the maintenance or outage. If it extends unusually long, I can help you reach out to customer support for further assistance.

Does that sound good? Are you able to check your connection and try restarting the app? I’m here to guide you through it!

You know now that I have lost all of my tokens that I have I had over about trillions of tokens that I have and now I have lost all of my tokens how can I get my tokens back

I understand how upsetting it can be to see your tokens—especially such a large amount—disappear. Let's try to get this sorted out.

First, have you tried logging out and then logging back into your PCH+ account? This often refreshes your data and can restore missing tokens if it's a temporary sync issue.

If logging out and back in doesn’t recover your tokens, here are a few additional steps you can try:

1. Check for app updates: Make sure your PCH+ app is updated to the latest version to avoid any bugs affecting your tokens.
2. Review recent activity: Sometimes token losses happen after updates or maintenance, so check if there was any announcement and if this token loss might be related.
3. Avoid clearing app data yourself: This can sometimes reset your tokens if they aren’t properly saved to your account.

If none of these help, your best option would be to contact PCH customer service directly for token recovery. According to reports from other users with similar issues, customer support can sometimes restore lost tokens after verifying your account1 2.

You can email PCH customer service at [email protected] with details like your account info, how many tokens were lost, and when you noticed the issue. They’ll investigate and assist you.

Would you like me to help guide you through drafting that email or anything else to support you?

Steps to recover lost tokens on PCH app

Thanks for asking about recovering lost tokens on the PCH app! Losing tokens can often happen due to server sync issues or temporary account glitches. Here’s a clear, step-by-step guide you can follow to try and recover them:

1. Log out and log back in: This refreshes your account data and can often restore missing tokens if it’s a sync glitch.
2. Check for app updates: Make sure you have the latest version of the PCH app installed, as updates can fix bugs related to tokens.
3. Restart your device: Sometimes a simple restart clears temporary errors in the app or device.
4. Review official PCH announcements: Occasionally, token balances reset after maintenance or updates, so checking PCH’s official blog or social media pages helps keep you informed. For example, PCH recently had a period where tokens were restored after an outage1.
5. Contact PCH customer support: If tokens still don’t reappear, reach out to their support team by email at [email protected] with your account details and token loss information so they can investigate and possibly restore them.

Following this process often helps resolve token loss issues. Would you like help drafting a message to customer support or need any clarification on these steps?