Hi! I understand you're having trouble playing slots on the PCH+ app on your iPhone with iOS 18.7. Let's work together to get that fixed.

First, could you tell me more about what exactly happens when you try to play slots? For example:
- Does the game fail to load at all, or does it freeze or crash once you start?
- Are you able to open other parts of the app without issues?
- Have you noticed if this issue started after a specific update or change?

While I wait for your details, here are some simple steps to try that often resolve issues like this:

1. Force close the PCH+ app and restart it
- Swipe up from the bottom (or double-click home button) to see recent apps, then swipe the PCH+ app off the screen.
- Reopen the app and try the slots again.

2. Restart your iPhone
- Press and hold the side button and either volume button, then slide to power off.
- After the phone is off, turn it back on and check the app.

3. Check for app updates
- Go to the App Store, tap your profile icon at the top, then see if there is an update for PCH+ and install it.

4. Check your internet connection
- Ensure you're on a stable Wi-Fi or cellular data connection since games like slots need a reliable connection.

If none of these steps help, we can explore clearing app cache (by reinstalling the app) or looking into any account-related issues.

Let me know what you observe or if you've already tried any of these, and we can go deeper in troubleshooting!

When I try to get on it it says we’re sorry we’re having trouble communicating with the server

Thanks for sharing the error message about trouble communicating with the server. That helps a lot. This usually points to a connection or app-related issue. Let's go step-by-step to try and resolve it on your iPhone running iOS 18.7:

1. Check Your Internet Connection
- Make sure your Wi-Fi or cellular data is working well by trying to load a webpage or stream a video outside the app.
- Sometimes switching between Wi-Fi and cellular data can help isolate network issues.

2. Force Close and Restart the PCH+ App
- Swipe up from the bottom (or double-click the home button) to open the app switcher.
- Swipe the PCH+ app off the top of the screen to close it completely.
- Reopen the app and see if the slots load.

3. Restart Your iPhone
- Press and hold the side button and volume button, then slide to power off.
- Turn it back on and try again.

4. Update the PCH+ App
- Open the App Store, tap your profile, and look for updates for PCH+. Install any available updates as they might fix server communication bugs.

5. Reinstall the App
- If the above doesn't work, uninstall the PCH+ app.
- Restart your iPhone.
- Reinstall the app fresh from the App Store.
- Log back in and test the slots again.

6. Check for Server Maintenance or Outages
- Sometimes the PCH+ servers undergo maintenance which can cause communication errors.
- You can check forums like JustUseApp or PCH official support channels to see if others experience this.

If after these you still see the error, there might be a temporary server-side issue or a deeper network setting blocking the app. In that case, please let me know, and I can guide you through more advanced checks or help you contact PCH support directly.

Would you like me to walk you through any of these steps? Also, have you noticed if this error just started recently or has been ongoing?

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This has been going on since 9:00 pm last night when I could start the next round of them

Thanks for letting me know the server communication issue with PCH+ slots has been happening since around 9:00 PM last night. Given the timing and persistence, it’s quite possible this is due to an ongoing server-side problem or maintenance with PCH’s services.

In fact, PCH has acknowledged technical difficulties over recent days affecting their app functionality, and they are actively working to resolve it. This means the problem is likely not on your device but with their server1.

Here’s what you can do for now:
1. Monitor official PCH channels like their Facebook page or support website for updates on service restoration.
2. If possible, try using the app again after some time (they may resolve the issue soon).
3. Meanwhile, ensure your app is updated and your internet connection is stable so you’re ready to play once servers are back online.
4. If you want, I can help you draft a message or ticket to PCH support to report this ongoing issue officially.

If the problem persists beyond a couple of days or you notice additional errors, we can look deeper into device or network-specific troubleshooting then.

Would you like me to assist you with contacting PCH support, or do you prefer to wait for their update?

I can use the lotta still on my phone it’s just the other one! I would like to be told if they are working on it!☺️

Thanks for sharing that you’re still able to use the Lotta slots but not the other slots on your iPhone with the PCH+ app. It’s great you can access some parts of the app—this helps narrow down the issue.

Regarding your request to be informed if PCH is working on this—we do know from official PCH communications that they’re aware of technical difficulties affecting parts of the PCH+ app, including some games like slots, and they are actively working to fix these server and connectivity issues2.

Since it’s a specific slots game that’s having trouble connecting to their servers, while others work fine, this points very much to a targeted server-side or app backend problem rather than your device’s compatibility or network.

To keep you updated:
- PCH posts updates via their Facebook page and official support channels, so I recommend checking there occasionally for the latest news on the app and slot games restoration.
- I can also help you set up notifications from PCH support or assist in contacting their customer service directly to request alerts specifically for this issue.

Would you like me to help you draft a message to PCH support now asking them to notify you once the slot game is fixed? Or if you prefer, I can guide you on how to follow their official updates yourself.

Also, as a quick check—are you running the latest version of the PCH+ app on your iPhone? Sometimes updates contain fixes that improve connectivity with their servers.

Let me know how you’d like to proceed!

Customer support for PCH+ app issues

Hi! If you need to get in touch with PCH+ app customer support for troubleshooting your slot game or any other app issues, here are the main contact options for you:

1. Phone Support:
You can call PCH customer service directly at 1-800-459-4724. This line is dedicated to customer service inquiries, including technical help2 5.

2. Email Support:
While there isn’t a specific troubleshooting email publicly listed, you can try emailing PCH at [email protected] for assistance or to request help with app issues1.

3. Online Help Portal:
PCH has a support website at pch.custhelp.com where you may find FAQs and ways to submit support tickets.

4. Social Media Updates:
For real-time updates on known issues and maintenance, their official Facebook page often posts announcements about technical difficulties: PCH Facebook.

If you want, I can help you draft a message to customer support explaining your app issue to make sure it gets the right attention. Let me know how you want to proceed!