Hi! Thanks for reaching out about your PCH app trouble. Just to make sure I understand: you've been unable to use the PCH app on your Android device since around 8 PM, 4 days ago, and you have VIP Elite status? Is that correct?

Also, could you tell me if you've tried any of the following so far?
- Restarting your device
- Reinstalling or updating the app
- Checking your internet connection

This info will help me guide you better!

Meanwhile, from what I’ve found, there have been some reports of PCH app outages recently, which might be related to what you're experiencing. Sometimes these are due to server overload or technical issues on their end. The PCH team has acknowledged technical difficulties and mentioned they are working on restoring service.

Here’s what I recommend we try step-by-step:

1. Check for App Updates: Go to the Google Play Store on your Android 10 device and see if there’s an update available for the PCH app. Sometimes updates fix bugs causing crashes or access issues.

2. Restart Your Device: A simple restart often resolves temporary glitches.

3. Clear Cache and Data:
- Open Settings on your device.
- Go to Apps > PCH app.
- Tap Storage.
- Tap “Clear Cache” and then “Clear Data.” (Note: Clearing data will log you out, so have your login info handy.)

4. Reinstall the App:
- Uninstall the PCH app.
- Restart your device.
- Reinstall the app from the Play Store.
- Log in with your original credentials to restore VIP Elite status.

5. Check Your Internet Connection: Try switching between Wi-Fi and mobile data to see if the app works.

6. Check Server Status: Unfortunately, if the app service is down on PCH’s side due to technical issues, you may need to wait for them to resolve it. You can visit forums or their official social media for updates.

If after all these steps you still can’t access the app, let me know. We can look deeper into account-related issues or consider escalating so PCH support can assist you directly.

Are you okay to try these steps? And did you happen to try any already?