Hi! I understand your Rove R2-4K Pro dash cam screen went blank while you were driving. Let’s see if we can get it back up and running smoothly.

To start, can you tell me a bit more?
- Did the screen go blank but the dash cam still seemed to record?
- Or did the entire unit shut off?
- Have you noticed if it happens only sometimes or every time you use it now?
- Also, have you tried any troubleshooting steps yourself yet?

In the meantime, here’s a straightforward set of steps we can try to fix the blank screen issue:

1. Check Power Connection: Ensure the dash cam is securely plugged into its power source. Sometimes loose or faulty cables can cause the screen to go blank.

2. Reset the Dash Cam:
- Locate the small reset button on your R2-4K Pro (usually a tiny hole labeled 'Reset').
- Use a paperclip or a pin to press and hold the reset button for about 5 seconds while the camera is powered on and plugged in.
- This resets the device without deleting files.

3. Format the MicroSD Card: A corrupted or incompatible memory card often causes display or recording issues.
- Backup your important videos first by copying them to a PC.
- Then, format the MicroSD card using the dash cam’s menu or on your PC (select FAT32 format).
- Reinsert the card and power the device back on.

4. Update Firmware: Outdated firmware can cause bugs like blank screens.
- Download the latest firmware for your R2-4K Pro from the official Rove website.
- Follow the update instructions, usually involving copying the firmware file to the MicroSD card and inserting it into the cam while it’s powered on.

5. Screen Saver or Display Settings: Sometimes the screen turns off automatically due to the screen saver mode.
- Check the settings menu for “Live Video Always ON” or screen timeout features and adjust accordingly.

If you've tried any of these, let me know which ones so I can guide you further. If the screen remains blank despite these steps, there might be a hardware issue, and we can explore warranty or repair options.

Would you like me to guide you through any of these in detail?

the screen went blank in the middle but it is still recording.

Thanks for the extra detail! Since your Rove R2-4K Pro’s screen goes blank but it keeps recording, that helps narrow it down. This is a known situation some Rove users have encountered.

Here’s what I recommend next based on how this typically happens:

1. Perform a Factory Reset:
- Use a pin or paperclip to press and hold the reset button for about 5-10 seconds while the dash cam is powered
- This often clears temporary glitches causing the blank screen. Some users report that a reset fixes the blank screen for a while, though it might recur2.

2. Format Your MicroSD Card:
- Corruption on the card can cause screen issues even while recording continues. Copy important videos to your PC and format the card either through the dash cam menu or using FAT32 format on your PC.

3. Update the Firmware to the Latest Version:
- There is a known firmware bug causing video/display glitches, and Rove has released updates to address this. Check the official Rove website for the latest firmware and upgrade instructions3.

4. Check Screen Timeout and Power Settings:
- Ensure no screen saver or power-saving mode is turning off the display while the camera records.

If you haven't done these already, start with the factory reset and firmware update to see if it resolves the blank screen issue. Let me know if you want me to guide you step-by-step through the firmware update or reset process!

i have already done all but #4. How do i do number 4?

Great, let’s go through step 4—checking and adjusting the screen timeout and power settings on your Rove R2-4K Pro. This will help ensure the screen stays on while the dash cam is recording.

Here's how you can do it:

1. Power on your dash cam and access the main menu by tapping the screen or pressing the menu button, depending on your device model.

2. Navigate to the Settings or System Settings option.

3. Look for options related to Display, Screen Timeout, or Power Saving.

4. If you find a setting named something like “Screen Off Time,” “Screen Timeout,” or “Auto Screen Off,” set it to a longer duration or to “Never” to keep the screen active while recording.

5. Also, check if there is a Screen Saver mode or Sleep Mode option and disable it.

6. Save any changes and exit the menu.

If you have the Rove App installed on your phone and your dash cam connects to it via Wi-Fi, sometimes the app also allows adjustment of display settings remotely, so you could check there as well.

If you want, I can guide you through the exact menu steps or provide video/manual links for more visual help. Would you like that? Or do you see those options already when browsing the menu?

Also, just a heads-up, some users report that keeping the screen on continuously can slightly increase power consumption, so if you mostly want the display during driving only, you can set it accordingly.

Let me know how it goes!

I don't see a screen timeout or power saving. can you walk me through doing it on my phone?

Thanks for letting me know! Since you don’t see screen timeout or power-saving settings directly on your Rove R2-4K Pro unit, we can try adjusting or checking these via the Rove Dash Cam app on your phone. Here’s a simple guide for that:

1. Connect your smartphone to your Rove dash cam’s Wi-Fi:
- Power on the dash cam.
- Go to your phone's Wi-Fi settings and connect to the dash cam's Wi-Fi network (usually named something like "ROVE_R2-4K_XXXX").

2. Open the Rove Dash Cam app on your phone.
- If you don’t have it yet, you can download it from the App Store or Google Play.

3. Within the Rove app:
- Choose your dash cam model (R2-4K Pro).
- Navigate to the Settings section of the connected camera.

4. Look for “Screen Saver” or “Screen Off” settings:
- From user discussions and videos of the R2-4K interface, the camera does have a “Screen Saver” mode to automatically turn off the display while recording (to save power and prevent distractions)1.
- The app or camera menu should let you toggle this on or off. Turn off the screen saver to keep the screen on continuously if you prefer.

5. Save your changes.

If you don’t see these options clearly in the app or it’s not connecting properly, sometimes the camera’s firmware menu under System Settings > Display > Screen Saver is the place to toggle this setting, but it may not label it as “Screen Timeout.” Videos explaining the full menu of the R2-4K can also be helpful to visually identify this setting2.

Would you like me to walk you through connecting your phone to the cam’s Wi-Fi and navigating the app in more detail? Or, if you want, I can provide direct links to tutorials that walk through the Rove app's display settings.

My phone can not find the dash cam. i entered the name just as you said and had the phone right next to the camera to no avail.

Thanks for letting me know about the connectivity issue. Let's tackle the problem of your phone not finding the dash cam’s Wi-Fi network together. There are a few common reasons this could be happening, and I’ll guide you through some steps to get them connected:

1. Make sure the dash cam is fully powered on:
- The camera should be on, with its screen active (even if blank), and not in sleep mode. Sometimes if the cam is in a standby state, its Wi-Fi won't broadcast.

2. Check that Wi-Fi is enabled on the dash cam:
- On the dash cam’s menu (if accessible), look for a Wi-Fi toggle in settings. Ensure Wi-Fi is turned ON.

3. Restart both devices:
- Power cycle your dash cam by turning it off and on.
- Restart your phone as well to clear any wireless glitches.

4. Forget any existing Rove Wi-Fi networks on your phone:
- Go to your phone’s Wi-Fi settings, find any saved networks named like ROVE_xxxx, and "Forget" or delete them to avoid connection conflicts.

5. Search for Wi-Fi networks again with your phone right next to the dash cam. Sometimes the network name might be slightly different than expected.

6. Check your phone’s permissions:
- On some phones, location services must be enabled for Wi-Fi scanning to discover new devices.

- Also, ensure the Rove app has needed permissions (location, media access), especially on iOS or Android after recent updates.

7. Try connecting manually via the app:
- Open the Rove Dash Cam app, then try to initiate the connection from within the app itself — some versions prompt you step-by-step to connect to the dash cam Wi-Fi.

If these steps don’t help, there might be a more specific issue with firmware or device settings. You could also try uninstalling and reinstalling the Rove app to clear any app-related faults2 and double-checking the FAQ for model-specific advice3.

Would you like me to walk you through these steps in detail, or try some advanced settings next?

I finally got it connected to my phone. all i found in screen saver is 1.live video always on 2. screen saver on after 1 minute 3.LCD OFF after 1 minute.

Thanks for sharing those screen saver options you've found on your Rove R2-4K Pro. Here’s what each setting means and how you might want to adjust them to keep the screen from going blank unexpectedly:

1. Live Video Always On:
- Enabling this keeps the dash cam’s screen on continuously, showing live footage while the camera is powered and recording. If you want the screen always active, make sure this is toggled ON.

2. Screen Saver On After 1 Minute:
- This setting will turn the screen into a screen saver mode after 1 minute of no interaction, which usually displays a minimal or blank screen to save battery and reduce heat. If you do not want the screen to go blank after a minute, turn this setting OFF.

3. LCD OFF After 1 Minute:
- This option turns the entire screen off after 1 minute, though the camera keeps recording in the background. If you want the screen to stay on, set this OFF.

Given your issue where the screen went blank during driving, I recommend you try the following:
- Turn Live Video Always On to ON to keep the screen active when driving.
- Turn Screen Saver On OFF so the display doesn’t switch to screen saver mode automatically.
- Turn LCD OFF OFF to prevent the screen shutting off after 1 minute.

After setting these, monitor the dash cam to see if the screen stays on normally while recording. This configuration should prevent your screen from going blank unexpectedly.

If you'd like, I can also point you to a video walkthrough of the R2-4K Pro menu that shows exactly where these settings live for an extra visual aid2. Let me know if you'd find that helpful!

Are these steps clear? Would you like any help adjusting these settings on your dash cam?

I have to setting to Live always on and the other two settings turned off and i still have a black screen in the middle of my LCD.

Thanks for the update and all the details you've provided so far. Since you've set "Live Video Always On" while disabling the "Screen Saver" and "LCD OFF" settings, but your screen still goes black intermittently, this suggests the problem might be deeper than just the basic power-saving features.

Here are a few additional steps tailored to your situation:

1. Double-check your MicroSD Card:
- Even if you've formatted it before, try using a high-quality, recommended MicroSD card (usually Class 10 or U3, 64GB or 128GB) as faulty or slow cards can cause display glitches even while recording continues.

2. Factory Reset Again as Final Resort:
- Some users report recurring blank/black screens fixed temporarily by a factory reset. Since you've done this, it might require repeating after firmware updates.

3. Firmware Reinstallation / Update:
- Make sure your Rove R2-4K Pro is running the latest firmware. Sometimes even if updated, reapplying the firmware update file properly can resolve persistent display glitches.
- Visit Rove’s firmware page for the latest files and instructions.

4. Check Physical Hardware and Connections:
- Inspect the dash cam and its cable connections for any signs of damage or looseness. Sometimes power fluctuations cause the screen to flicker or go blank.
- Make sure the power source (cigarette lighter adapter or hardwired kit) provides steady 5V/2A power.

5. Consider Potential Hardware Issue:
- If none of the above fixes work, the LCD panel or internal components could have a fault. As the camera still records, that supports a display-specific issue.
- If your device is under warranty, consider contacting Rove support at [email protected] for repair or replacement options.

For reference, others have seen similar black screen issues despite "Live Video Always On" enabled, sometimes traceable to firmware bugs or SD card problems1.

Would you like detailed help with reapplying the firmware update or checking your SD card's compatibility and health? Or, if you'd prefer, I can help draft a support request to Rove on your behalf.

Are you satisfied with these steps for now?

yes on reapplying the update. the SD card is a ROVE 256 MB smart card. It is about 2 years old now.

Thanks for the details about your SD card — a 256 MB ROVE card that's about 2 years old. That size is quite small for modern dash cams like your R2-4K Pro, which generally recommend cards of at least 32 GB, ideally 64 GB or more, to function properly and support firmware updates.

Here’s how I suggest proceeding with reapplying the firmware update and addressing the SD card issue:

1. Consider Upgrading Your SD Card:
- A 256 MB card is likely below the minimum requirements for the R2-4K Pro and may cause recording or display issues. Rove recommends using a Class 10 or U3 MicroSD card with a capacity of 32 GB to 256 GB for optimal performance.
- Using an older, small-capacity card can cause firmware update problems or corrupt data, which could be why your screen goes blank intermittently and firmware updates may not apply correctly1.

2. Backup and Format Your Current SD Card:
- Before replacing the card, back up any important videos to your PC.
- Format the SD card using the dash cam’s menu or on a PC with FAT32 format to clear any corrupt data.

3. Download the Latest Firmware:
- Get the latest firmware file for your R2-4K Pro from Rove’s official firmware page:
https://www.rovedashcam.com/pages/firmware-update-downloads
- Follow the instructions carefully to copy the update file onto the MicroSD card.

4. Apply Firmware Update:
- Insert the formatted MicroSD card with the firmware file into your dash cam.
- Power on the camera, and it should detect the update file and automatically start the update process. Make sure the device stays powered and don’t remove the card until the update completes.

5. Test With a New Compatible SD Card:
- After updating, try using a recommended SD card (Class 10, 32-128GB) to ensure stable performance and prevent screen or recording issues.

The combination of an outdated or low-capacity SD card and needing to reapply firmware can definitely cause display glitches or blank screens intermittently2.

Would you like me to provide step-by-step instructions to prepare the firmware update card, or recommendations on good MicroSD cards that are compatible? Also, if you want, I can help draft an email to Rove support if replacement or warranty assistance is necessary.

Are you satisfied with this plan for reapplying the update and upgrading your SD card?

Sorry, My SD card is a 256GB card about 2 years old and was supplied with the camera when i bought it about 2 years ago.

Thanks for clarifying that you have the original 256GB MicroSD card that came with your Rove R2-4K Pro and that it’s about 2 years old. That’s actually a good-size card and should be compatible, but over time even genuine cards can develop issues that affect performance, especially after heavy use.

Given your symptoms and the age of the card, SD card health is an important factor to consider before proceeding with firmware updates.

Here’s what I recommend next:

1. Backup Your Videos:
- Copy all important footage from the SD card to your PC before doing anything else.

2. Format the SD Card Using the Dash Cam:
- Even if you formatted it before, I suggest formatting it again directly in the dash cam’s menu. This can resolve corrupted sectors or file system errors causing display glitches or update problems.
- In the camera menu, look for “Format” under Storage or SD Card settings and run a full format.

3. Check SD Card for Errors on PC (Optional but Helpful):
- Insert the card into your PC and run a disk check (on Windows: right-click the drive > Properties > Tools > Check). This will detect and sometimes fix bad sectors.

4. Download the Latest Firmware:
- Go to Rove’s firmware page: Firmware download and instructions
- Make sure you get the correct latest firmware file for your R2-4K Pro.

5. Prepare the SD Card for Firmware Update:
- Format the card freshly (preferably through the dash cam again after backup).
- Copy the firmware file (usually a .bin file) into the root directory (the main folder, not inside any subfolder) of the SD card.

6. Apply the Firmware Update:
- Insert the SD card back into your dash cam.
- Power on the device and the firmware update process should start automatically.
- Do not turn off the device or remove the card during the update.

7. Test the Dash Cam:
- After the update completes, observe if the black screen issue persists.

---

Additional note:
Some users with similarly aged 256GB Rove cards have experienced corruption or speed-related errors as the cards age, especially after constant overwrite cycles typical for dash cams1,2.

If formatting and firmware updates don’t fix the issue, it may be worth trying a newer, high-quality MicroSD card (Samsung Evo Select or SanDisk Extreme U3 Class 10 cards are popular choices). Rove offers warranties on their SD cards as well, so if your card is faulty, you might be able to get a replacement.

Would you like me to help you step-by-step through the formatting and firmware update process? Or if you want, I can assist in identifying a recommended replacement SD card for your dash cam.

Are you satisfied with this approach so far?

No i am going to have to work on these problems tomorrow. Thank you for your assistance today.

You’re very welcome! Feel free to take all the time you need to work through the formatting and firmware update steps tomorrow. When you’re ready, if you need a refresher or any help with the Rove Dash Cam app connection or troubleshooting, here are some helpful resources you can explore:

- The official Rove FAQ and troubleshooting page covers app connection and camera settings: Rove FAQ
- For app connectivity issues and fixes, there are community discussions with useful tips here: Rove App Wi-Fi connection troubleshooting
- Step-by-step firmware update instructions can be found on the official page: Firmware Update Guide

If you run into any snags or want me to walk you through a specific step when you're back at it, just let me know. I’m always here to help!

Have a good rest and talk soon. Are you satisfied with the support you've received today?

Very satisfied with the assistance today. Thank You.

Hi again! If you’re experiencing issues with the Rove Dash Cam app—such as trouble connecting to your camera or problems with playback—there are a few focused resources and common fixes that might help:

1. Connection Issues:
Many users encounter app-to-camera Wi-Fi connection problems. Common fixes include:
- Ensuring your phone’s location services are enabled (required for Wi-Fi scanning on some devices).
- Forgetting and reconnecting to the dash cam’s Wi-Fi network in your phone’s settings.
- Restarting both the dash cam and your smartphone.
- Making sure the Rove app is updated to the latest version.
You can find community discussions and troubleshooting tips on connection issues here:
Rove App isn't connecting to my camera - Facebook group

2. App Playback and Performance Problems:
Some users report difficulties playing recorded videos within the app. Updates to the app or firmware sometimes address these bugs, so:
- Verify your dash cam’s firmware is up to date.
- Try reinstalling the Rove app.
- If playback problems persist, export videos via SD card to view externally.
Discussion around app playback issues is available here:
Rove dashcam app problems - Reddit

3. Official Support and Resources:
The official Rove FAQ page provides useful answers to common app and camera questions:
Rove Dash Cam FAQ

For firmware updates that sometimes fix app compatibility issues, visit:
Firmware Solution

And if you need direct support, you can contact Rove via email or phone here:
Rove Contact Us

If you’d like, I can help walk you through specific troubleshooting steps based on your app or device behavior. Just let me know! Are you having trouble connecting, playing videos, or something else with the app?