Hi! I understand your MyRide app’s automatic ride tracking isn't working, and I’m here to help you get it up and running. To start, could you tell me a bit more about what’s happening? For example:

- Does the app fail to start tracking when you begin a ride, or does it not record the ride details after you finish?
- Have you recently updated the app or your iPhone to the latest version?
- Do you have Automatic Start/Stop enabled in the app settings?

Meanwhile, here’s a step-by-step guide to cover the common fixes for automatic ride tracking issues on your iPhone with iOS 18.6:

1. Check App Permissions:
- Go to Settings > MyRide and make sure Location access is set to "Always" so the app can track your rides in the background.
- Also, enable Background App Refresh for MyRide.

2. Verify Auto Start/Stop Setting in MyRide:
- Open the MyRide app, go to Settings > Ride Tracking, and confirm that Automatic Start and Stop is enabled. Sometimes this gets toggled off accidentally.

3. Ensure Bluetooth & GPS are Active:
- Automatic tracking may rely on GPS and sometimes Bluetooth connection to your motorcycle’s system.
- Make sure location services are enabled and Bluetooth is on and connected if applicable.

4. Restart Your iPhone and Reopen the App:
- A quick restart can refresh background processes and permissions.

5. Reset App Tracking Data:
- Within the app, try logging out and logging back in.
- If the problem persists, back up your ride data if needed, then uninstall and reinstall the MyRide app.

6. Check for Known Issues or Updates:
- Sometimes updates introduce bugs or fix them. Ensure the app is the latest version from the App Store.
- Also, browse community forums or official MyRide support channels for any ongoing outages or bugs reported by users.

If you’ve tried some of the above already, just let me know what you’ve done so I can suggest the next best steps. Does this sound good?

Are you able to check these and share what you find?

Automatic record rides isn’t working

Thanks for confirming! To help you better, can you tell me:
- Is the app completely not recording any rides, or does it stop recording after a break or certain point?
- Does it show it’s connected to your bike or GPS during rides?
- Have you noticed if the app requires a restart to start tracking again?

From what I’ve seen, some users report that the automatic ride recording stops if they take a break during the ride, even though the app stays connected. Sometimes the app needs to be restarted to resume recording1. Also, Bluetooth connection issues or certain audio settings on your phone can affect tracking2.

Here’s what I suggest trying next:

1. When you start a ride, make sure the app is fully open and running in the foreground initially so it can establish GPS and Bluetooth connections properly.
2. Avoid switching off the app or locking your phone screen immediately after starting the ride recording. Let it stay active for a minute or so.
3. If you take breaks during the ride, check if the app stops recording then. If yes, try restarting the app before resuming your ride.
4. Verify in iPhone Settings that the app has permission for Background App Refresh and location access “Always.” This lets the app stay active and track even when not in the foreground.
5. Confirm Bluetooth is enabled and paired properly with your bike or helmet system, if applicable.
6. Check the app settings for any options related to automatic pause or stop during breaks and try toggling them off temporarily to test.
7. If these don’t help, reinstalling the app after backing up your ride data can sometimes clear unresponsive behavior.

If these steps don’t resolve the problem, I can help you further check your iPhone’s network and background processes or escalate to MyRide support. Let me know what you find or if you want me to guide you through any of these steps!

Are you satisfied with this approach for now?