Hi there! I understand the Motive Driver app on your iPhone (iOS 18.6) isn't showing the remaining drive time and the circle clocks are missing from the screen. To help you better, did this issue start recently after an update or has it been like this for a while? Also, are you currently logged into the app and is your device connected to the internet?
Meanwhile, let's try a few steps to get those clocks back:
1. Restart the App: Close the Motive Driver app completely and reopen it. Sometimes the display glitches clear up with a fresh start.
2. Check Logs Section: From the main screen in the Motive Driver app, go to the "Logs" area. There, tap the HOS (Hours of Service) clock menu icon — this should bring up your clocks including the remaining drive time and other duty statuses.
3. Verify App Permissions: Make sure the app has permissions to access location and background app refresh, as these are essential to track drive time accurately.
4. Check for App Updates: Open the App Store and confirm if there's an update available for Motive Driver. Updating can fix any visual issues or bugs related to clocks.
5. Device Restart: If the above steps don't help, try restarting your iPhone. This helps clear minor software glitches that might block clock display.
If after these steps the clocks still don't appear, it might be related to device compatibility or assigned driver profile settings within the app. Let me know how these go, and if needed, I can walk you through advanced troubleshooting or direct you to further assistance.
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Frank Taylor
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Hi there! I understand the Motive Driver app on your iPhone (iOS 18.6) isn't showing the remaining drive time and the circle clocks are missing from the screen. To help you better, did this issue start recently after an update or has it been like this for a while? Also, are you currently logged into the app and is your device connected to the internet?
Meanwhile, let's try a few steps to get those clocks back:
1. Restart the App: Close the Motive Driver app completely and reopen it. Sometimes the display glitches clear up with a fresh start.
2. Check Logs Section: From the main screen in the Motive Driver app, go to the "Logs" area. There, tap the HOS (Hours of Service) clock menu icon — this should bring up your clocks including the remaining drive time and other duty statuses.
3. Verify App Permissions: Make sure the app has permissions to access location and background app refresh, as these are essential to track drive time accurately.
4. Check for App Updates: Open the App Store and confirm if there's an update available for Motive Driver. Updating can fix any visual issues or bugs related to clocks.
5. Device Restart: If the above steps don't help, try restarting your iPhone. This helps clear minor software glitches that might block clock display.
If after these steps the clocks still don't appear, it might be related to device compatibility or assigned driver profile settings within the app. Let me know how these go, and if needed, I can walk you through advanced troubleshooting or direct you to further assistance.
Are you okay to try these steps now?