Hi there! Thanks for reaching out about the "Oops, something went wrong" error message you're seeing on the NYT Games app. Just to get a clearer picture, could you tell me when exactly the error appears? For example, does it show up when you open the app, try to start a game, load your stats, or somewhere else?

Meanwhile, here are some general steps that often help resolve this error on a Macintosh running OS X 10.15.7:

1. Check Your Internet Connection
Ensure your Mac is connected to a stable internet network. Sometimes network interruptions cause loading errors.

2. Restart the App or Browser
- If you're using the standalone NYT Games app, quit the app completely and open it again.
- If you're playing via a web browser, close all browser windows and reopen.

3. Clear Browser Cache (if using a browser)
Since you're on a Mac, in Safari, go to Safari > Preferences > Privacy > Manage Website Data, then remove data related to the NYT Games site. This can clear corrupted cached files that cause errors.

4. Update Your Browser or App
Make sure your browser or the NYT Games app is up to date. On macOS 10.15.7, Safari updates with the OS, so check Software Update in System Preferences.

5. Sign Out and Back In
Try signing out of your NYT Games account and signing back in. Sometimes session data can get stuck.

6. Check for Known Outages or Issues
Occasionally, the app or server experiences temporary problems. Although I don't see a current widespread outage, checking the NYT Games Twitter or Reddit forums can confirm if it's on their end.

If you've tried these steps or if the error happens in a specific situation (like viewing stats or starting a certain game), please let me know. I can then guide you through more targeted troubleshooting.

Are you using the app or playing through a web browser? And what version of the app if applicable? This info will help me assist you better.

Looking forward to your reply!