Hey there! Sorry to hear your NYT crossword keeps kicking you out after a few plays. That shouldn't happen, so let's try to get it sorted out. Before diving into fixes, can you tell me if this happens every time you play or just occasionally? Also, are you playing through the NYT Games app or on a browser on your Mac?

Meanwhile, here are some initial steps we can try to fix the crashing on your Mac running OS X Catalina (10.15.7):

1. Restart Your Mac: Sometimes a simple restart clears out temporary glitches that might cause app crashes.

2. Update the App: If you're using the NYT Games app, make sure it's updated to the latest version from the Mac App Store.

3. Clear Cache & Cookies (for browsers): If you are playing via a web browser, clearing cache and cookies might help. In Safari, you can do this via Safari > Preferences > Privacy > Manage Website Data > Remove All.

4. Check for macOS Updates: While you're on Catalina, make sure your system has the latest security and software patches by going to System Preferences > Software Update.

5. Reinstall the App: If nothing else works, try uninstalling and reinstalling the NYT Games app. This can clear out corrupted files.

6. Check Network Connection: A flaky internet connection can cause apps to behave strangely, so ensure your Wi-Fi connection is stable.

If you've tried some of these, let me know which ones so I don't repeat steps, and we can dig deeper into settings or account specifics. Also, do you get any error messages when the app kicks you out?

Looking forward to your reply so we can zero in on the fix!

I use an iPad and it’s through their app

Thanks for the extra info! Since you’re using an iPad and playing via the NYT Games app, let’s focus on app-specific fixes.

Here’s a step-by-step approach to try resolving the app kicking you out unexpectedly:

1. Force Quit and Restart the App
- Double-click the Home button (or swipe up from the bottom and pause for recent apps if it’s a newer iPad).
- Swipe the NYT Games app off the screen to close it completely.
- Reopen it and see if the issue persists.

2. Update the App
- Open the App Store on your iPad.
- Tap your profile icon at the top right, then scroll down to see available updates.
- If NYT Games has an update, install it. Updates often fix bugs that cause crashes.

3. Restart Your iPad
- Hold the top button and either volume button until you see the power off slider.
- Slide to power off, then turn it back on after a minute.

4. Reinstall the NYT Games app
- Touch and hold the app icon until it wiggles, then tap the “X” or choose “Remove App.”
- Restart your iPad.
- Go back to the App Store, download, and reinstall the NYT Games app.
- Log in and check if the problem remains. This step clears corrupted data or files in the app.

5. Check iPad iOS Version
- Go to Settings > General > About to confirm your iOS version. Some users with older iPads or earlier iOS versions have reported incompatibility issues with the latest app updates. The app might require iOS 15 or later (your device should be on at least iOS 15 for the current NYT Games app compatibility).
- If your iPad’s OS is older than recommended, try updating by going to Settings > General > Software Update.

6. Report a Bug through the NYT Games app itself
- Open the app.
- Tap “You” or your profile tab (often with a gear icon).
- Scroll down to “Report a Bug,” then describe your problem with the app kicking you out. The developers monitor these and may provide a fix in upcoming updates1.

If these steps don’t solve the issue, there might be a rare account problem or a temporary server-side issue. In that case, I can help you escalate to NYT support directly at [email protected].

Let me know which steps you’ve tried or if you see any error messages popping up when you get kicked out! That info will help me guide you further.

NYT crossword keeps kicking me out after a few plays

Thanks for reaching out again! From what you've described and based on recent reports, it seems a few users have been experiencing the NYT Games app crashing frequently during the crossword, especially right after a recent update1.

Since you’re on an iPad, here’s a focused checklist to try resolving the frequent app crashes:

1. Force Quit and Restart the App
- Swipe up from the bottom of the screen and pause (or double-click Home button) to open the app switcher.
- Swipe the NYT Games app off the screen to fully close it.
- Relaunch the app and see if it crashes again.

2. Update the App
- Open the App Store, tap your profile icon, and check if there’s an update to NYT Games. If yes, update it—this often fixes bugs causing crashes.

3. Restart Your iPad
- Hold the top button and either volume button until the slider appears. Slide to power off.
- Wait 30 seconds, turn it back on, and test the app.

4. Reinstall the NYT Games app
- Delete the app by pressing and holding its icon and choosing “Remove App.”
- Restart your iPad, then reinstall NYT Games from the App Store.
- Log back in and check stability.

5. Check iPadOS Version Compatibility
- Go to Settings > General > About to verify your iPadOS version. The app works best on iOS 15 or later. If your version is older, update via Settings > General > Software Update.

6. Check Your Internet Connection
- Ensure you have a stable Wi-Fi or cellular connection, as unstable networking can cause the app to behave unpredictably.

If all these steps still don’t solve the problem, it might be related to a recent update’s bug or a backend issue. The app developers are aware of some crashing reports and may release a fix soon. Meanwhile, you can also report the issue directly inside the app under your profile > “Report a Bug.” For urgent help, contacting NYT support at [email protected] might also be a good option2.

Let me know if you’ve already tried any of these or if you notice any specific error messages when the app crashes. I’m here to help get you back solving those puzzles smoothly!

Are you satisfied with the solution I provided?

NYT crossword keeps kicking me out after a few plays

Hey! I see the NYT crossword app keeps kicking you out after a few plays on your iPad. This seems to be a problem a few other users have faced recently as well. Based on common fixes and community experiences, here’s what I recommend:

1. Force Quit and Restart the NYT Games App
- Swipe up from the bottom (or double click the Home button) to open the app switcher.
- Swipe the NYT Games app off the screen to close it fully.
- Reopen and try playing again.

2. Update the App
- Open the App Store, tap your profile icon, and scroll to check for NYT Games updates.
- Install any updates available as they often fix these crash bugs.

3. Restart Your iPad
- Hold down the power button and either volume button until the power off slider appears.
- Slide to power off, wait a bit, then turn it back on.

4. Reinstall the App
- Delete the NYT Games app (press and hold the app icon, then select “Remove App”).
- Restart your iPad, then reinstall the app from the App Store.
- Log back in and test if the issue persists.

5. Check Your iPad’s iOS Version
- Go to Settings > General > About to check your software version.
- Make sure you are running iOS 15 or later since the app works best with that or newer. If not current, update via Settings > General > Software Update.

6. Ensure a Stable Internet Connection
- Sometimes crashes happen due to poor connectivity. Try switching Wi-Fi networks or use cellular data to test.

7. Report the Bug to NYT Support
- In the app, tap your profile icon, scroll down to “Report a Bug,” and provide details about the crashes.

Many users who had similar crashes found that reinstalling the app fixed the problem1. Also, staying up to date with app and iOS versions can prevent many issues2. If these steps don’t resolve it, I can help you reach out to NYT support directly for deeper help.

Let me know what you’ve tried already or if you see any error messages when the app kicks you out. I’m here to make sure you get smooth play going again!

Are you satisfied with the solution I provided?