Hi there! I’m Alice Johnson, happy to help you with your NYT Games app crashing issue on your Mac. To get started, could you tell me a bit more about the problem?

- When exactly does the app crash? (e.g., on launch, during gameplay)
- Are there any error messages or unusual behavior before it crashes?
- Have you tried any steps to fix it already?
- And which version of the NYT Games app do you have?

Meanwhile, here are some initial steps you can try on macOS 10.15.7 to potentially fix the crashing:

1. Restart Your Mac: Sometimes a simple restart clears temporary glitches.
2. Update the App: Check the Mac App Store or wherever you installed NYT Games from, and update the app if an update is available.
3. Update macOS: Make sure your system is fully updated by going to Apple menu > System Preferences > Software Update.
4. Clear App Cache: Sometimes cache files get corrupted. You can try clearing the app’s cache by navigating to ~/Library/Caches in Finder and deleting the NYT Games related files if present.
5. Check for Conflicting Software: Close other apps that might interfere with NYT Games and see if crashing persists.
6. Reinstall the App: Uninstall NYT Games, then reinstall it fresh.

Try these, and if the app still crashes, let me know what you observed and we can take deeper steps from there!

Are you satisfied with this initial approach?