Thanks for sharing those details about your iPad and the issue with the Crossword app crashing frequently after an update. Since you’ve already updated iOS and the app, and restarted the device, you’ve done some great initial troubleshooting.

Let’s try a few more steps to see if we can stabilize the app:

1. Force Quit the App and Relaunch:
- Double-click the home button or swipe up (depending on your iPad model) to show all open apps.
- Find the NYT Games app and swipe it up to force close it.
- Reopen the app and try again.

2. Clear Cache/Data (if available):
Unfortunately, the NYT Games app doesn’t have a direct cache clearing option, but sometimes reinstalling the app can help clear residual corrupted data.

3. Reinstall the App:
- Press and hold the NYT Games app icon until it jiggles, then tap the “X” to delete it.
- Restart your iPad (hold power, slide to power off, then power on again).
- Go to the App Store, search for NYT Games, and reinstall it.
- Log back in with your credentials, verify your subscription, and test the crossword.

4. Check for iPad Storage and Updates:
- Go to Settings > General > iPad Storage and ensure you have sufficient free space.
- Confirm you have the latest iOS 13 (or as supported) since you mentioned 10.15.7; iPadOS versions differ from Mac OS, just double-check.

5. Network Stability:
Since these games often require internet, make sure your Wi-Fi connection is stable. You might try switching between Wi-Fi networks or turning Wi-Fi off and on again.

If the problem persists after these steps, it could be a bug introduced with the latest app update that some users have reported. In this case, I recommend contacting NYT Games support directly at [email protected] or via the in-app support option so the engineering team can look deeper into your case.

Would you like me to guide you through any of these steps now?

Crossword crashes frequently on iPad. Updated IOS and app, and restarted . Have paid subscription.

Thanks for sharing your issue again! I see you are using an iPad and the NYT Games Crossword app crashes frequently even after updating both iOS and the app and restarting the device—plus you have a paid subscription, so we can rule out access issues.

This kind of problem has been reported by other users recently after updates, so you’re not alone in experiencing this situation1.

Since you’ve done some key initial steps, here are some additional troubleshooting actions tailored for your iPad:

1. Delete and Reinstall the App
- Press and hold the NYT Games app icon until it wiggles. Tap the “X” or choose “Delete App” to uninstall it.
- Restart your iPad: power it off completely and turn it back on.
- Reinstall the app from the App Store, then log in again. This often clears corrupted data causing crashes7.

2. Check iPadOS Version Compatibility
- Double-check your iPad’s software version: Go to Settings > General > About > Software Version.
- The latest NYT Games app updates may require iPadOS 14 or higher for optimal performance. If your iPad’s iOS is older than that, it could lead to instability4.
- If your device supports it, update your iPadOS under Settings > General > Software Update.

3. Free Up Storage Space
- Check your free storage in Settings > General > iPad Storage. Insufficient storage can cause apps to behave erratically. Try freeing some space if needed.

4. Reset Network Settings
- Sometimes network glitches can cause app crashes, especially with games dependent on an internet connection.
- Go to Settings > General > Reset > Reset Network Settings (you will need to reconnect to Wi-Fi afterward).

If after these you still experience crashes, the developers may be working on a fix, as multiple users report similar issues post-update. You can share details directly with NYT Games support at [email protected] to help them troubleshoot your specific case.

Let me know which steps you’d like help walking through or if anything else is happening when the app crashes! Are you satisfied with these suggestions so far?