[Truthly] Question, times out. No answer in query.

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Ray Bencak
1 day ago In Truthly
Question, times out. No answer in query.

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Charlotte Green

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1 day ago

Hi there! I understand you're experiencing a timeout issue with the Truthly app where your queries don’t get answered. To help you better, could you tell me a bit more about what you’re doing when the timeout happens? For example:

- Are you trying to run a specific search or query in the app?
- Does the timeout error appear immediately or after some time?
- Are you connected to Wi-Fi or mobile data?
- Have you noticed this happening frequently or just occasionally?

Once I know a bit more, I can guide you step-by-step through some fixes. Meanwhile, here are some general things we can try to resolve typical timeout problems on an Android device like yours:

1. Check Your Internet Connection:
Make sure your connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists.

2. Restart the App:
Close the Truthly app completely and open it again. Sometimes a fresh start fixes temporary glitches.

3. Clear App Cache:
Go to your Android settings > Apps > Truthly > Storage > Clear Cache. This removes temporary files that might cause delays.

4. Update the App:
Ensure you have the latest version from the Play Store, as updates often fix bugs related to timeouts.

5. Check Device Settings:
Verify that Battery Saver or Data Saver modes are not restricting the app’s background activity.

6. Reinstall the App:
If nothing else works, uninstall and reinstall the Truthly app.

If you’ve already tried these or the problem persists, it may be caused by server-side timeout settings or connectivity interruptions. In that case, I can help you with more advanced troubleshooting or escalate it for deeper inspection.

Would you please let me know what you’ve tried so far and provide any other details about when the timeout happens? That way, I can assist you more precisely!

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