Hi there! I’d be happy to help you get logged in to the Equate app. To start, could you please tell me what exactly happens when you try to log in? Are you getting any error messages, or does the app not respond at all?

Meanwhile, here are a few initial steps that often resolve common login issues on Android 10 devices with WebKit-based browsers:

1. Check Your Credentials
Make sure you’re entering your User ID and password correctly. If you’re unsure or forgot your User ID, you can use the “Forgot User ID?” option on the login screen.

2. Clear App Cache
Sometimes app data can cause glitches. Go to your device’s Settings > Apps > Equate app > Storage and clear the cache. Then try logging in again.

3. Update or Reinstall the App
Ensure you have the latest version of the app from Google Play. If so, try uninstalling and reinstalling it.

4. Check Your Network Connection
A stable internet connection is essential. Try switching between Wi-Fi and mobile data to see if the issue persists.

5. Multi-factor Authentication (MFA)
If you are using EquateAccess for MFA, ensure that your device is properly set up and that any verification codes are accurately entered.

Could you let me know if you have tried any of these already and what the outcome was? That will help me guide you more precisely.