Hi there! I see that your Merge Gardens game freezes at the 12% loading screen. Let's get that sorted out for you.

To start, could you tell me if you've tried any fixes already, like restarting the game or your device? Also, are you running the latest game version?

Meanwhile, here are some initial steps to try that often help with this kind of loading issue on Windows:

1. Clear the game cache:
- Open Windows Settings.
- Go to Apps.
- Find and select Merge Gardens.
- Click on Storage.
- Tap "Clear cache" (don't clear data as it may delete your progress).

2. Restart your device after clearing the cache to refresh system resources.

3. Check your internet connection, as slow or unstable connections can cause hanging during loading.

4. Make sure your game is updated to the latest version available in your app store or game site.

If you have done these steps or if the issue persists, we can look into more advanced options like reinstalling the game or checking for specific Windows resource issues affecting the app. Just let me know what you’ve tried so far!

Are you satisfied with trying these initial steps?