Hi there! I understand the RxLocal app opens but doesn’t respond when you try to enter or search by pharmacy name or phone number. To help you better, could you tell me if you’re seeing any error messages when you try this, or does the app just stay stuck or freeze? Also, are you logged into your account on the app?

In the meantime, here’s a step-by-step approach we can try:

1. Close the app completely and restart it. Sometimes a fresh start resolves minor glitches.
2. Check your internet connection. A slow or unstable connection can affect responsiveness.
3. Clear the app cache and data on your Windows device (since you are using a WebKit browser on Windows 10):
- In the browser, go to Settings > Privacy and Security > Clear browsing data.
- Select cached images and files, then clear them.
4. Try to search again by pharmacy name or phone number.
5. If that doesn’t help, uninstall and reinstall the RxLocal app or refresh the web app if you’re using a browser version. A reinstall often resolves software glitches.
6. Verify that the app is updated to the latest version.

If the app still won’t respond after trying these, it could be a backend or server issue. In that case, you can reach RxLocal support directly at 888.994.4694 or email [email protected] for more assistance2 3.

Does this help? Let me know what you observe, and we can take it from there!