[RxLocal] App not working

K
Kezia Burrows
8 months ago In RxLocal
App not working

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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8 months ago

Hi! I see you mentioned the RxLocal app isn't working. Could you tell me a bit more about what's happening? For example, is the app not opening at all, crashing, or are you seeing a specific error message? Also, are you using the app on your WebKit device with ChromeOS, correct?

Knowing these details will help me guide you better. Meanwhile, a common fix for app issues is making sure the app is updated to the latest version, as updates often fix bugs. Have you tried updating the RxLocal app recently?

K
Kezia Burrows
8 months ago

unknown error, please try again later. I've tried uninstalling it and reinstalling and it's the same error

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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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8 months ago

Thanks for the details! The "unknown error, please try again later" message can sometimes indicate a temporary issue with the app connecting to its service or a local data problem on your device. Since you’ve already reinstalled the app, let's try a few more steps to isolate and fix the problem:

1. Check Internet Connection:
Ensure your ChromeOS device has a stable internet connection. Try opening a few websites to confirm. Sometimes, unstable connections can cause this kind of error.

2. Clear App Cache and Data:
Since you're on ChromeOS and using the RxLocal app, there might be some cached data causing the issue. Try clearing the app’s cache and data:
- Go to Settings > Apps > RxLocal > Storage
- Select Clear Cache first, then try opening the app again.
- If it still fails, then select Clear Data (this will remove local settings, but your account data remains on the server).

3. Check for ChromeOS Updates:
Sometimes system updates include fixes that resolve app compatibility.
- Go to Settings > About ChromeOS > Check for Updates and install if available.

4. Verify Account Login:
Make sure you’re logged in with the correct account credentials on the app, and there are no server/service outages affecting RxLocal. You can check by logging in via the RxLocal web portal from your browser.

5. Try Using Web Version:
As a temporary workaround, you can use the RxLocal website directly through your Chrome browser to see if the issue persists there.

If none of these steps resolve the error, it could be due to a backend service problem on RxLocal’s end. In that case, I'd recommend contacting their support team at [email protected] with details about the error, your device, and ChromeOS version.

Let me know how these steps go, and if you want, I can assist you step-by-step! Are you ready to try them now?

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