[RxLocal] Can’t reset password

G
G lee
1 month ago In RxLocal
Can’t reset password

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 month ago

Hi! I understand you’re having trouble resetting your password in the RxLocal app on your iPhone running iOS 18.6. Let’s work through this together.

First, just to clarify, when you try to reset your password, are you using the “Forgot Password” feature on the app’s login screen? And do you receive any error messages or does it simply not send the reset email? Also, do you have access to the email account linked to your RxLocal profile?

Here’s the usual step-by-step to reset your password in RxLocal:
1. Open the RxLocal app and go to the login screen.
2. Tap on “Forgot Password.”
3. Enter the email address associated with your RxLocal account.
4. Check your email inbox (and spam/junk folder) for a reset link.
5. Follow the link to create a new password.

If you don’t receive the reset email within a few minutes, try this:
- Check your internet connection to ensure the app can communicate with the server.
- Restart your iPhone to clear any temporary glitches.
- Make sure the email you entered is the one you registered with RxLocal.

If after trying these you’re still unable to get the reset email or reset your password, do let me know. We can explore other steps like checking for app updates, reinstalling the app, or verifying if there’s an issue on RxLocal’s end.

Also, for direct password reset through the RxLocal website, you can try this link: https://pharmacyfinder.rxlocal.com/pharmacyfinder/web/auth/ForgotPassword?logintype=patient where you enter your registered email to receive a reset link.

Does this help so far? Let me know what you’ve tried or what’s happening exactly, and I’ll guide you forward!

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