Hi! I’m Frank Taylor. Let me help you get your RMC Radio app working again on your iPhone with iOS 18.7. Could you tell me a bit more about what happens when you try to play the RMC station? For instance, do you get an error message, does it just not load, or does the app crash?

In the meantime, here are some simple steps we can try:

1. Check for App Updates: Open the App Store, go to your updates, and see if there’s an update for the RMC Radio app. Sometimes the latest version fixes playback issues.

2. Restart the App: Close the RMC Radio app completely (swipe it away in the app switcher), and then open it again.

3. Check Your Network: Ensure your iPhone is connected to a stable Wi-Fi or cellular network. Streaming radio needs a good connection.

4. Restart Your iPhone: Sometimes a quick reboot refreshes system functions.

If none of those steps help, next we can try uninstalling and reinstalling the RMC Radio app to ensure no corrupted data is causing the problem.

Let me know what you observe, and if you’ve already tried some of these steps, please tell me which ones so I can suggest the next best actions!

Can hear advertising then it cuts off

Thanks for the extra detail—that helps a lot. So you hear the ads in the RMC Radio app, but then the audio cuts off completely after the ads play? That’s quite specific and helps narrow down potential causes.

This kind of issue sometimes happens when there’s a disruption in the app’s audio stream right after ads run. It could be due to the app’s internal ad-handling or sometimes network interruptions tied to loading those ads. Here’s what I recommend trying next:

1. Update the RMC Radio App: If you haven’t already, check the App Store for any updates to the app and install them. Developers often address bugs related to ad playback in newer versions.

2. Clear Cache / Reinstall the App: Although iOS doesn’t have a direct cache clear option, deleting the app and reinstalling it can refresh all app data and potentially fix corrupted ad or streaming data. Make sure to restart your iPhone before reinstalling.

3. Check Network Stability: Streaming apps are sensitive to network interruptions. Try switching between Wi-Fi and cellular data to see if the problem persists on different connections.

4. Disable Background App Refresh Temporarily: Sometimes, if background app operations interrupt streaming, disabling Background App Refresh for RMC Radio (Settings > General > Background App Refresh) can help test if that influences the playback.

If after these you still get the audio cutting out just after ads, it might be a problem on the app side with how ads and the stream are handled. In that case, reporting the issue to the RMC Radio support team can help them fix it in a future update. Usually they appreciate detailed feedback about where exactly the audio cuts out.

Would you like me to guide you through reinstalling the app now? Or have you already tried that step?

Help to re install app

Got it! Let's go through the steps to uninstall and reinstall the RMC Radio app on your iPhone running iOS 18.7:

### How to Reinstall the RMC Radio App:

Step 1: Uninstall the RMC Radio app
- On your iPhone’s Home screen, find the RMC Radio app icon.
- Tap and hold the app icon until a little menu pops up.
- Choose Remove App, then tap Delete App to uninstall it.
- Confirm by tapping Delete.

Step 2: Restart your iPhone (optional but recommended)
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait a few seconds, then press and hold the side button again to turn it back on.

Step 3: Reinstall the RMC Radio app
- Open the App Store.
- Tap the Search tab at the bottom right.
- Type "RMC Radio" in the search bar.
- Look for the official RMC Radio app (here’s the official link for your convenience: RMC Radio - App Store).
- Tap the download button (a cloud icon with a down arrow or "Get") to reinstall the app.
- Once installed, open the app and try streaming again.

Give that a try, and let me know if you still have issues after reinstalling. I’m here to help! Are you comfortable going through these steps?

Cannot listen to RMC

Thanks for confirming! Since you're still unable to listen to RMC after hearing the ads and you've asked for help reinstalling, and considering you might have already tried that or the problem persists, I found some updated guidance for this kind of issue.

First, just to be sure, did you try reinstalling the app already as I outlined? If yes, and the issue remains—with audio cutting off after ads—it’s often due to a known bug or streaming glitch that the RMC developers fix in app updates.

Here’s what you can try next:

1. Update the RMC Radio app: Open the App Store and check if there’s any update available specifically for the RMC app. Updating often resolves streaming bugs related to ads or playback2.

2. Check Internet Connection: Try switching between Wi-Fi and cellular data to rule out connection issues since unstable internet can cut off streams.

3. Restart Your iPhone: A quick reboot can refresh network connections and app processes.

4. Try Streaming From Another Source: You might also try listening to RMC via their website in your Safari browser or other radio aggregation apps—this can help verify if the issue is app-specific or network-related.

5. Report the issue to RMC Support: If the problem persists despite updates and reinstalling, the streaming ad cut-off might be a bug on their side. You can contact them through their app or website to report your experience; they typically update to fix such bugs1.

If you want, I can guide you now to check for updates or help try streaming from the browser. Just let me know! Are you satisfied with the solution so far?