Hello! I understand you're trying to pair your Camtro doorbell with the app, and while the doorbell confirms it’s searching (scanning the arcade or QR code), the pairing doesn’t seem to complete. Let’s work through this together.

First, can you clarify a bit more? For example:
- Are you scanning a QR code on the doorbell or an arcade code?
- Does the app show any error messages after the scan?
- Have you tried restarting or resetting the doorbell as part of the pairing process?

Meanwhile, here are some common steps you can try to get the pairing completed:

1. Reset the Doorbell:
Press and hold the reset button on the doorbell for about 10 seconds until it restarts. This ensures the doorbell is in pairing mode afresh.

2. Check Phone Settings:
Make sure your Android device’s Wi-Fi, Bluetooth, and Location Services are enabled, as the app often needs these to detect devices nearby.

3. Reinstall the Camtro App:
Sometimes app issues cause pairing problems. Uninstall and reinstall the app to clear any glitches.

4. Try EZ Mode Pairing:
If scanning the QR code or arcade doesn’t work, look in the app for an alternative pairing method like EZ mode or manual Wi-Fi setup. Resetting the doorbell is recommended before trying this.

5. Distance and Lighting:
Hold your phone 15–25 cm from the doorbell lens when scanning the code, and ensure there’s enough light to read the code clearly.

If after these you still see the doorbell confirming it’s searching but no successful pairing, there might be a deeper connectivity or app issue.

Please try these and tell me exactly what happens on the app after scanning. If you get an error message or if the app freezes, that info would be very helpful to guide you better.

Are you comfortable trying these steps now?

Followed all instructions the Doorbell says address not found and qr code times out

Thanks for the update! So the doorbell says "address not found" and the QR code times out. That gives us a clearer indication there’s a connection or scanning issue happening.

Let’s try these targeted fixes to address the "address not found" and QR code timeout problems:

1. Reset the Doorbell Again
- Press and hold the reset button on the doorbell for 10 seconds until it reboots. This can flush out any temporary glitches causing scanning or network issues.1

2. Improve QR Code Scanning Conditions
- Use good lighting and hold your phone steady about 15–25 cm from the QR code.
- Sometimes switching your phone screen from dark mode to light mode or vice versa improves scanning success.2

3. Check Network and Location
- Make sure your phone and doorbell are connected to the same 2.4 GHz Wi-Fi network (not 5 GHz) as many doorbells work only on 2.4 GHz.
- Place the doorbell near your Wi-Fi router during setup to avoid "address not found" caused by weak signal.6

4. Reinstall Camtro App
- Uninstall then reinstall the app to clear any app-side glitches that might cause timeout or connection errors.1

5. Try Manual Pairing Methods
- Check in the app if there's an option to enter the device code manually or use an alternative pairing method like EZ mode in case the QR scan keeps failing.

If after these the problem persists, it may be good to verify if the doorbell’s firmware is current or if there’s a known device-specific issue requiring a firmware update or manufacturer's support.

Could you give these a try and let me know which step helps or if any message changes? That will help me guide you further precisely.

Are you ready to try those now?