[FedEx] I entered password. Then says wrong password! Changed it next day. Then site say’s session timed out.

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Thomas Crabtree
2 days ago In FedEx
I entered password. Then says wrong password! Changed it next day. Then site say’s session timed out.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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2 days ago

Hi! I see you’re having trouble with the FedEx app where after changing your password, it still says wrong password and then the session times out. Let’s try to get this sorted out for you.

First, just to understand better:
- Did you change the password through the FedEx app or the website?
- After you changed the password, did you try logging out and logging back in before getting the session timeout message?
- Are you seeing this problem only on your iPhone with iOS 18.6?

Meanwhile, here are some steps tailored for your iPhone that usually help resolve login and session timeout issues:

1. Clear Cached Data and Cookies in the App:
- Sometimes the app stores old session info that conflicts with the new password.
- On your iPhone, go to Settings > FedEx app (if available) and tap “Reset” or clear cache if the option exists.
- Alternatively, uninstall and reinstall the FedEx app to clear all cached data.

2. Check for App Updates:
- Open the App Store, go to the Updates tab, and make sure the FedEx app is updated to the latest version.

3. Restart Your iPhone:
- A quick restart clears temporary glitches.

4. Log Out Completely and Log Back In:
- Open the app, sign out if possible.
- Close the app fully (swipe it away from the app switcher).
- Reopen the app and enter your new password carefully.

5. Verify Password Change:
- Try logging into FedEx via their website on your Safari browser to confirm the password change is working.
- You can reset your password again if needed by following this guide: Go to the login screen > tap “Forgot Your User ID or Password?” and follow the prompts1.

6. Ensure No Network Issues:
- Check you have stable internet.
- Toggle airplane mode on and off to refresh network connectivity.

If you’ve tried these and it still says wrong password or session times out, it might be a backend or account lock issue. In that case, contacting FedEx Technical Support directly would help:
- Call 1.877.339.2774 (Monday–Friday, 7 a.m. to 10 p.m. Central Time).
- Or email [email protected] for mobile app specific help.

Let me know how these steps go or if you need me to walk you through any of them! Are you satisfied with the solution I provided?

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