Hi there! I’m Charlotte. I’d love to help you with that slideshow issue in the Purp app. To get started, could you tell me a bit more? For example:

- What criteria are you using when the app says it “can’t find anyone”?
- Have you tried changing or broadening those criteria?
- Are you connected to the internet when this happens?
- Has this issue been happening recently or for a while?

These details will help me guide you toward the best solution!

If she has been happening for the past 2 days. And I put it to where I didn't set any preferences

Thanks for the extra details! Since you haven’t set any preferences and you’ve been seeing the "can’t find anyone with your criteria" message for the past two days, let's try a few things to get the slideshow working again:

1. Check your internet connection
Make sure your Android device is connected to a stable Wi-Fi or cellular network. Sometimes a weak connection can cause the app to not properly load profiles.

2. Restart the app
Completely close the Purp app from your recent apps list, then reopen it.

3. Clear the app cache
Since you’re on Android 10, clearing the app cache can help resolve data-related glitches:
- Go to Settings > Apps & notifications > See all apps > find and tap Purp
- Tap Storage & cache
- Tap Clear cache (not clear storage, as that might delete your app data)

4. Update the app
Check the Google Play Store for any available updates for the Purp app and install them. Updates often include bug fixes.

5. Log out and back in
If you’re logged in, try logging out and then logging back in to refresh your session.

6. Reinstall the app
If the above steps don’t work, uninstall the app and reinstall it from the Play Store. This can clear any corrupt files.

If you’ve tried all these already or if the problem persists after these steps, there might be a temporary issue with the app's servers or a bug affecting matching regardless of criteria. I did see some similar user reports on Reddit about app crashes and issues—sometimes these get resolved with updates or server fixes1.

Would you like me to help guide you through any of these steps right now? Or check if there are any current known issues with the Purp app?

Are you satisfied with this solution so far?

I already did everything you said, especially restarting my phone and updating it and nothing worked and every time I go, check the down page people have reported something else.

Thanks for letting me know you’ve already tried restarting, updating, and more. It sounds like this issue might be connected to a broader problem, possibly related to recent updates or server issues.

In fact, I found some discussions from October 2023 where users reported similar problems with apps not working properly after updates, and some suggested resetting app preferences to fix issues. Here’s how you can try that on your Android 10 device:

1. Go to Settings.
2. Tap on Apps & notifications.
3. Tap the three dots in the top right corner and select Reset app preferences.
4. Confirm the reset — this will reset all app preferences to default but won’t delete your app data.

This often clears hidden conflicts with permissions or default app settings that might cause issues.

If that still doesn’t resolve the problem, the issue may be on the app's side or their servers, especially since others have reported similar trouble recently. It would be a good idea to reach out directly to Purp’s support team at [email protected] to let them know. They might be working on a fix or give you more targeted help.

Would you like me to walk you through resetting app preferences step-by-step? Or if you want, I can help draft a message to Purp support describing your issue clearly.

Are you satisfied with this next step for now?

1

The 3 dots don't appear so I can't reset it.

Thanks for letting me know the three-dot menu isn’t showing for you. On some Android 10 devices or particular launcher setups, the three dots in the app settings can be hidden or replaced by alternative ways to access options. Here are a few things you can try to get to the “Reset app preferences” even without those three dots:

1. Access reset app preferences from the main Settings menu directly:
- Open your device’s Settings app.
- Go to Apps & notifications (or just Apps).
- Instead of looking for the three dots inside the Purp app, look for a separate menu or option named Reset app preferences at the bottom of the list of apps or inside the “Advanced” section there.
This option is sometimes available even if the three dots icon is missing.

2. Try the search bar inside Settings:
- Open Settings and use the search bar at the top.
- Type “Reset app preferences” or just “reset” and tap the suggested setting that appears. This can sometimes bypass the need for the three dots menu.

3. Check if you have any screen layout or launcher settings hiding menus:
Some device launchers or settings like “Lock layout” can hide certain UI elements including three-dot menus. If you use a custom launcher or have “Lock layout” enabled, try disabling it to see if the three dots reappear1.

If these still don’t work, the option for resetting app preferences might be tricky to access on your device’s current setup. In that case, since you’ve already tried most troubleshooting steps, I recommend contacting Purp’s support directly at [email protected]. They can check if there’s an ongoing issue with the app affecting many users and provide you with further assistance.

Would you like me to help guide you through using the Settings search to find reset options? Or assist with writing a message to Purp support describing what you’ve tried and the issue?

Are you satisfied with this approach so far?

Thanks for your patience! Based on what I found, sometimes the missing three dots menu on Android (including in app settings) can be caused by certain device or launcher settings, or UI glitches. Here are a few tailored tips for your Android 10 device to try and get the menu or reset option back:

1. Check for “Lock layout” or similar screen settings
Some launchers (like Nova Launcher) have an option called “Lock layout” in their home screen or advanced settings that hides menus including the three dots. If you’re using a custom launcher, try disabling any “lock” or “restrict layout” option to reveal the missing icons1.

2. Use the Settings app search to find “Reset app preferences”
Instead of going through app settings, open your device Settings and enter “Reset app preferences” or just “reset” in the search bar on top. This often takes you directly to the reset option even if the three-dot menu isn’t visible.

3. Restart your device in Safe Mode
Sometimes third-party apps can interfere with system UI elements. You can try restarting your phone in Safe Mode (press and hold the power button, then tap and hold “Power off” until “Reboot to Safe Mode” appears), then check if the three dots show up in app settings. If yes, a third-party app is likely blocking it, and you could try uninstalling or disabling recently added apps.

If these still don’t bring back the three dots or allow you to reset app preferences, the option might be tough to access on your specific device or launcher version. At this point, since you’ve done the usual troubleshooting, reaching out to Purp’s support at [email protected] might be the best path forward. They can confirm if this is a known issue related to the app or provide a fix.

Would you like me to help guide you through any of these steps, like searching settings or restarting in Safe Mode? Also, I’m happy to help draft a clear message to Purp support describing your steps and the issue.

Are you satisfied with this plan?