Hi there! I understand you're having trouble changing your profile picture in the Purp app, and the app crashes every time you try. Let's work through this together.

First, just to make sure we're on the same page:
- Are you uploading a new photo from your gallery, or are you trying to take a new one directly inside the app?
- Have you noticed if the app crashes immediately after selecting the image or during the upload process?

Meanwhile, here’s a straightforward set of steps that often resolve this issue on Android 10 devices:

1. Restart Your Device: Sometimes, this simple step clears temporary glitches affecting the app.

2. Clear the App Cache:
- Go to your phone’s Settings > Apps > Purp
- Select Storage & cache
- Tap Clear cache (avoid clearing data for now, as that logs you out and resets app settings).

3. Check App Permissions:
- In Settings > Apps > Purp > Permissions, ensure the app has permission to access your Storage or Photos. Without this, it might crash when trying to access images.

4. Update the App:
- Visit the Google Play Store and make sure you have the latest version of Purp installed.

5. Try a Different Image: Occasionally, certain image files or formats can cause crashes. Try selecting a different photo with standard JPEG or PNG format.

If you've already tried these or the app still crashes, please let me know. We can then go deeper, like checking for app-specific logs or possible conflicts with your Android 10 OS or third-party apps.

Does this sound okay to start with? And could you share if you’ve tried any of these steps yourself? That way, I can tailor the next suggestions better.