Hi there! I understand your Purp chats aren't loading, and I’d like to help get that sorted out. Could you share a bit more about the problem? For example, are the chat windows just blank, or do you see any error messages? Also, is this happening all the time or just sometimes? Finally, is your internet connection stable?

In the meantime, let's try some basic but often effective steps to fix chat loading issues on your Mac running OS X 10.15.7:

1. Refresh the App or Browser: If you're using Purp in a browser, try refreshing the page (Command + R). If it's a standalone app, quit it completely (Command + Q) and reopen.

2. Check Your Internet Connection: Make sure your Mac is connected to a reliable network. Sometimes switching from Wi-Fi to wired or vice versa helps.

3. Clear Cache and Cookies (if using browser): Sometimes stored data causes loading issues. In Safari, go to Safari > Preferences > Privacy > Manage Website Data, then remove Purp-related data. Restart Safari afterward.

4. Update the Purp App or Browser: Ensure you have the latest version of the Purp app or your browser. Outdated versions can cause loading problems.

5. Restart Your Mac: A simple reboot can clear temporary glitches.

If you’ve already done these or they don’t help, there might be an issue with app permissions or server connectivity. Let me know what you’ve tried, and I can guide you through more advanced steps!

Are you able to share any more details about how you use Purp (app vs browser) or if you get any specific warnings? This will help me narrow down the best solution for you.