Hi there! I understand you’re having trouble resetting your Tonies App password because you’re not receiving the reset email. Let's work through this together.

First, can you confirm if you have checked your spam or junk mail folder? Sometimes these types of emails can end up there. Also, please make sure you’re checking the correct email account linked to your Tonies account.

If the email is not in spam and you’re certain the email address is correct, here are the next steps to try:

1. Wait up to 15 minutes after requesting the reset email because sometimes it takes a bit to arrive.
2. Ensure your internet connection is stable; a poor connection can delay email receipt.
3. Try requesting the password reset email again from the Tonies App or website.
4. Verify that your email service provider isn’t blocking emails from Tonies. You might add the “@tonies.com” domain to your safe sender list or contacts.
5. If these steps don’t work, please contact Tonies support directly with the email address you used to register your account. They can look into your account specifically for any issues or resend the email manually1 2.

Would you like me to guide you on contacting support, or have you already tried these steps? Let me know how things look on your end!