Hi there! I see you're having trouble logging into the BorrowBox app on your iPhone. I'd be happy to help you get this sorted out. To start, could you tell me a bit more about what's happening when you try to log in? For example, are you getting any error messages, or does the app just not respond? Also, have you tried anything already like reinstalling the app or resetting your password?

This info will help me guide you through the best next steps!

It says authentication issue

Thanks for letting me know that the issue is an authentication problem. Let's try a few steps on your iPhone to get you back into the BorrowBox app.

1. Check for App Updates
Go to the App Store, tap your profile icon, and scroll down to see if BorrowBox has an update available. Sometimes login problems happen if the app version is outdated.

2. Verify Your Credentials
Make sure you’re entering the correct username and password as per your library or BorrowBox account. If unsure, try resetting your password through the BorrowBox website or app.

3. Reset the App Account Details
On your iPhone, open the BorrowBox app, go to the menu (usually the three lines or gear icon), then tap Account Details. Look for an option to reset or refresh your login info. This sometimes clears temporary glitches.

4. Reinstall the App
If the above steps don’t help, uninstall BorrowBox and then reinstall it from the App Store. Logging back in after a fresh installation often fixes authentication errors. Your borrowed books should still be linked to your account and accessible afterward.

5. Check Network Connection
Occasionally, network issues can cause authentication problems. Make sure your iPhone has a stable internet connection, either via Wi-Fi or mobile data.

If you’ve already tried any of these steps, please let me know which ones so I can help you further. In some cases, the problem might be on the BorrowBox server side, and if so, we can check for any ongoing service issues.

Would you like me to walk you through any of these steps in detail?