Hi there! Thanks for reaching out about the payment issue with your purchase in Survivor!.io. Just to make sure I understand correctly: your payment was declined, but you still received the limited-time goodie rewards, right? Could you also tell me if you used a credit/debit card or another payment method?

Meanwhile, here’s what I recommend to do first:

1. Double-check your payment method in your account settings to verify if it's active and associated correctly.
2. Review with your bank or card issuer if there were any restrictions or holds that might have caused the payment to decline despite the rewards being granted.
3. Make sure your account balance or available credit covered the purchase, as sometimes a declined payment can still coincidentally trigger reward delivery before final confirmation.
4. Restart your device and log out/in your account in the game, just to refresh your session.

If all looks fine on your end and payments normally work, this might be a temporary glitch where the reward system delivered items before the payment confirmation was finalized. For this, I recommend you contact Survivor!.io support directly by emailing [email protected] with your transaction details—this helps them track and correct the payment status for your purchase accurately.

Would you like me to guide you in gathering the info needed for that email or assist with checking your payment settings? Let me know how you'd like to proceed!