Hi there! I understand you're having trouble logging into your Survivor.io account and you've lost access to all the connected services. You mentioned you only have your ID: 75475099. Let's work through this together and see if we can get you back into your account.

Just to clarify a bit:
- Are you trying to log in from the same device or a new one?
- Did anything change recently, like reinstalling the app, changing devices, or updating your phone?
- Are you logging in with any linked service (Google Play, Facebook, etc.), or only trying with your ID?

Meanwhile, here’s a step-by-step you can try based on common fixes:

1. Reinstall the App: Sometimes, removing and reinstalling Survivor.io refreshes your stored data and resolves connection issues.
2. Check Your Login Method: Survivor.io ties accounts to services like Google Play Games or Facebook. Make sure you’re signed into the correct Google account on your device if you use Google Play login.
3. Use Your ID to Recover: Since you have your account ID (75475099), when logging in, there might be an option to enter your ID manually. Try that if available.
4. Clear App Cache and Data: On your Android 10 device, go to Settings > Apps > Survivor.io > Storage, then clear cache first. If that doesn’t help, clear data (note this might erase local saved settings but account data should be retrievable if linked to services or IDs).
5. Check Your Network Connection: Ensure your device has stable internet as connection problems sometimes block login.

If these steps don’t get you back in, it might be an account syncing issue or a server-side problem. At that point, reaching out to Survivor.io support at [email protected] with your ID and detailed info will be best.

Do you want me to guide you through any of these steps? And if you can tell me a bit more about what you’ve tried so far, that’ll help me suggest the best next step!

Related community discussions here for reference 1 2

this doesn't help, i changed device because old phone has destroyed, i got only id and some info about account, nickname bazner id:75475099 , all my equipment excellent, and i last time played on this account around two years ago

Thanks for clarifying the situation and sharing your account ID and nickname, Bazner. Since you changed devices and last played the account about two years ago, this is a bit more involved but still workable.

Here’s what I recommend based on your setup and the time elapsed:

1. Confirm the Login Method on New Device: Survivor.io often links accounts with Google Play Games (for Android). On your new phone, make sure you’re signed into the same Google account that was connected to your old device’s Survivor.io game.
- Open the Google Play Games app
- Tap your profile avatar > Settings > Ensure it is the same account that had your Survivor.io progress linked2

2. Try Logging Into Survivor.io with That Google Account: After ensuring Google Play Games is logged in with the right account, open Survivor.io and see whether it auto-loads your progress.

3. If You Didn’t Use Google Play Games or Facebook Linkage Before: Since you only have your "ID" and nickname, Survivor.io unfortunately doesn’t have a standalone in-game username/password login. The ID itself is more for support verification than direct login. In this case, manual recovery is done with support.

4. Reach Out to Survivor.io Support:
- Email [email protected] with the following info:
- Your account ID: 75475099
- Nickname: Bazner
- Details about your previous device (brand/model), approximate last login date (around two years ago), and that you changed devices.
- Specify you lost access to services and want to recover your account on a new device.
- This helps verify your identity and may allow them to link your old data to your new device setup.

5. Back-Up for the Future: Once recovered, please link your account to a Google or Facebook account immediately to avoid this in the future—it provides an easy cross-device recovery path.

Unfortunately, due to the way Survivor.io account data is stored and linked, if you didn’t connect an external service before, self-service recovery using just the ID isn't supported. Support is your best option to verify and retrieve your account.

Would you like me to help you draft a message to support? I’m here to assist with any step! Are you satisfied with this solution so far?

all my connected services on my destroyed phone, i lost all from this phone twi years ago

Thanks for explaining more about your situation—losing all connected services on the destroyed phone from two years ago makes recovery trickier, but let's see what can be done.

Since you didn’t have linked services available anymore, here are some options based on what others have tried in similar cases:

1. Use the In-Game “Fix Errors” Button
On some accounts, players reported that going into the Settings menu inside Survivor.io and tapping a button called “Fix Errors” helped sync or recover some lost progress when switching devices. If you can access the game at least to the main menu, try that first1.

2. Ensure You Have Logged Into the Same Google Account (If Used Before)
Even if your old phone was destroyed, if your Survivor.io account was connected to your Google Play account, logging into the same Google account on your new device is crucial. The game syncs progress through Google Play Games. Double-check this under your Android device’s Settings > Accounts > Google5.

3. If No Linked Services Exist, Contact Support Directly
Since you lost connected services and can't log in via Google or Facebook, your ID and nickname are your main proof of ownership.
Email Survivor.io support at [email protected], providing:
- Your account ID (75475099)
- Your nickname (Bazner)
- Approximate last login (2 years ago)
- Explanation of device loss and unavailability of linked accounts
Ask if they can verify and restore your progress on their side. They have more tools for account recovery for cases like this.

4. Moving Forward: Link Your Account
Once recovered, I strongly recommend linking your account to a Google or HabbyID account right away in the game settings. This protects you from similar issues in the future and allows easy account recovery or transfer.

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To summarize, the best immediate action you can take is trying the "Fix Errors" option in settings (if accessible), double-check the Google account linked (if any), and contact support with your ID and details. Without linked services, support is usually the only way to retrieve the old account.

Would you like me to help you draft that email to support? Also, let me know if the game lets you access the account briefly or if you're stuck at login. That info helps me guide you better.

Are you satisfied with this guidance so far?