Hi there! I understand both your myAudi app and the website are having trouble accessing payment methods. Let's get to the bottom of this together.

First, can you tell me:
- Are you seeing any specific error messages when you try to access payment methods?
- Have you recently updated the app or your browser?
- Have you already tried logging out and back in or clearing your browser cache?

Meanwhile, here’s a step-by-step checklist to try:

1. Restart and Re-login
Close the myAudi app and web browser completely, then reopen and log back into your account. Sometimes this refreshes the connection to payment services.

2. Clear Browser Cache and Cookies (For Website Use)
Since you’re using Windows 10 and WebKit-based browser, clearing cache can resolve loading or authentication glitches:
- Go to your browser settings > Privacy > Clear browsing data.
- Select cache and cookies and clear them.
- Then reload the myAudi website and try accessing payment methods again.

3. Update the myAudi App
Make sure you have the latest version installed from your app store. Sometimes older versions can have bugs affecting payments.

4. Check Network and Firewall Settings
Ensure your network isn’t blocking any of myAudi’s domains. Also check if your firewall or antivirus software might be restricting access to payment processing servers.

If these don’t work, we may want to check if there’s a wider service issue. There have been reports from other users of payment issues on both app and web, sometimes related to server-side glitches that Audi is resolving1.

Could you give me a bit more detail on what happens when you try to add or access payment methods? That’ll help me guide you better.

Are you satisfied with the initial steps I shared so far?