Hi there! I see you purchased a Premium pass for 5.49 euros but didn't get it in the Mystery Town app despite being charged. Let’s get this sorted for you.

To start, can you please confirm:

1. Did you purchase the pass through the in-app store on your Windows WebKit browser or another platform?
2. Have you tried closing the app completely and reopening it to see if the purchase appears?
3. Have you checked your purchase history or receipts to confirm the transaction went through successfully?

Meanwhile, here are some quick steps that usually help resolve this type of issue:

1. Close the Mystery Town app completely or log out and back in if possible.
2. Restart your device (Windows 10) to refresh the session.
3. Open the app again and check if the Premium pass is now available.
4. Check your internet connection to make sure it’s stable.
5. If there is any “Restore Purchases” option in the app, try using it to sync your entitlements.

If these do not work, I may suggest submitting your purchase receipt (the confirmation email or payment record) to the Mystery Town support team for verification. Sometimes the purchase doesn’t get assigned automatically and they can manually credit your premium pass.

Have you already tried any of these steps? If so, just let me know which ones and we can move on to more advanced troubleshooting.