[WeightWatchers Program] WW screen is stuck on advertisement stating Perks. 10 more days… I can’t get to good log page.

D
Deb
6 days ago In WeightWatchers Program
WW screen is stuck on advertisement stating Perks. 10 more days… I can’t get to good log page.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 days ago

Hi there! I understand you're having trouble because the WeightWatchers app on your iPhone (iOS 18.6) is stuck on the "Perks. 10 more days…" advertisement screen, and you can’t get to your good log page. Let's get this sorted out together.

To help you better, can you tell me if you’ve tried any steps so far, like closing and reopening the app, or restarting your device? Also, is your app updated to the latest version from the App Store?

Meanwhile, here’s a step-by-step approach we can try:

1. Force Close the App and Reopen It
On your iPhone, swipe up from the bottom and pause in the middle (if using gestures) or double-click the Home button (if available) to bring up the app switcher. Find the WeightWatchers app and swipe it up to close it completely. Then reopen the app and see if it gets past the ad screen.

2. Check for App Updates
Open the App Store, tap your profile icon at the top right, scroll down to see pending updates, and update WeightWatchers if an update is available. Sometimes bugs causing such issues are fixed in newer versions.

3. Restart Your iPhone
Press and hold the power button and either volume button until you see the slider, slide to power off, then turn it back on after 30 seconds.

4. Reinstall the WeightWatchers App
If the above steps don't work, try uninstalling the app. To do this, tap and hold the app icon until a menu appears, select "Remove App" > "Delete App," confirm, then go back to the App Store and reinstall it. This clears cached data that might be causing the issue.

5. Check Your Internet Connection
Make sure your iPhone has a stable Wi-Fi or cellular connection. Try opening a website or another app to verify.

If the problem persists after these steps, please let me know. There might be a server-side issue or an app bug that would need escalation. I’m here to help!

Are you able to try these steps and tell me how it goes?

D
Deb
6 days ago

WW screen is stuck on advertisement stating Perks. 10 more days… I can’t get to good log page.

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
6 days ago

Thanks for sharing that detail again! It sounds like the WeightWatchers app gets stuck on the “Perks. 10 more days...” ad screen, preventing you from reaching your good log page.

From what I’ve gathered, some users have found that the app may get stuck during initial screens or ads due to account setup issues or cached data. Here’s what I recommend trying, tailored to your iPhone on iOS 18.6:

1. Force Close and Reopen the App
Swipe up from the bottom, pause to open the app switcher, then swipe the WeightWatchers app up to close it fully. Open it again and check.

2. Check Your Account Input
Some users on community forums mentioned that entering their goal weight (rather than current weight) during setup helped them bypass stuck screens1.

3. Update the App
Make sure your WeightWatchers app is updated to the latest version from the App Store.

4. Reinstall the App
If the above don't work, uninstall the app and reinstall it. This will clear any corrupted cache that could be causing the freeze410.

5. Check Your Internet Connection
Ensure your connection is stable, as app loading issues often occur with weak or unstable connections.

If after trying these steps you’re still stuck, it could be a known issue affecting multiple users. In that case, I recommend reaching out to WeightWatchers support via their help center or email [email protected] for direct assistance9.

Please give these steps a try, and let me know which ones you’ve done or still need help with! Are you satisfied with this guidance so far?

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