Hi there! I see you're having some trouble and dissatisfaction with the updated WeightWatchers app, especially around the points being different and not being able to update. Could you tell me a bit more about what happens when you try to update the app or the points? Are you seeing any error messages, or is the app not showing the new points you expected?

Meanwhile, here’s what we can check step-by-step to help:

1. Check for App Updates Manually:
Since you're on macOS 10.15.7, if you're using the app on an Apple device like your Mac or an iPhone paired with it, make sure the app is updated fully. Go to the App Store, search for the WeightWatchers app, and tap Update if available. Sometimes automatic updates don’t happen immediately.

2. Restart the App and Device:
Closing the app fully (quit the app, don't just minimize) and restarting it can refresh your points data. Also, restart your Macintosh to clear any temporary glitches.

3. Verify Your Program Settings:
Sometimes new app versions change point calculations if your program on WeightWatchers has updated (e.g., switching from SmartPoints to another). Check your profile settings in the app to ensure your weight, plan, and personal settings are current. Older data can cause points to appear off.

4. Re-login or Sync Account:
Logging out and back in can force the app to sync with your account and update points correctly.

5. Clear Cache or Reinstall the App:
If available, clearing the app cache or uninstalling and reinstalling might help resolve any glitches from the update.

Since you've mentioned the update just adds more points and you can't update, it might also be related to recent changes the app made to the points system, which some users have found tricky after the new update. If manual updates don't work or settings look fine, it might be an app bug or server sync issue that WeightWatchers is aware of currently.

Would you like me to guide you through any of these steps, or let me know exactly what you tried so far? That way, I can provide more tailored help.

Are you using the app primarily on your Mac, or on a mobile device like iPhone or iPad?

I don’t like the “updated” version. It just adds more points and I can’t update.