Hi there! I understand your HSN app has been buffering for several days while your QVC app works just fine, right? That helps narrow down the issue to the HSN app or its interaction with your device or network.

To get started, could you tell me if you've already tried any fixes like restarting your device, clearing cache, or checking your internet speed? Also, are you streaming over Wi-Fi or mobile data? This info will help me guide you better.

Meanwhile, here’s a step-by-step approach focused on your Android device running WebKit:

1. Close and Restart the HSN App: Fully close the app and then reopen it to refresh its operation.

2. Clear the App Cache and Data:
- Go to your device’s Settings > Apps > HSN.
- Tap “Storage,” then choose “Clear Cache.”
- If that doesn’t help, you can try “Clear Data,” but keep in mind this will log you out and reset app settings.

3. Check Internet Connection:
- Even though QVC works fine, it’s good to confirm your connection speed. Streaming needs at least 5 Mbps for smooth playback.
- You can test speed via a speed test website or app.
- If you use Wi-Fi, try toggling it off/on or switching to mobile data (or vice versa).

4. Update the App and Device Browser:
- Visit Google Play Store and ensure the HSN app is up to date.
- Since your device browser uses WebKit, check if any updates are pending for system web view or browser components.

5. Restart Your Device: Sometimes a simple reboot can clear up lingering issues.

6. Check for Software Conflicts:
- If you recently installed any VPN or security software, try disabling it temporarily as it may affect streaming.

If these steps don’t resolve the buffering, we might need to explore network settings more deeply, or confirm if there’s an ongoing issue on HSN’s streaming servers.

Let me know which steps you've tried already or if you’d like me to walk you through any step in detail! Are you okay with us starting here?

Tried them all with no luck! It's the app not my internett or phone. Have no problems with my Walmart app either!

Thanks for sharing that you’ve already tried the usual steps and confirmed it’s definitely the HSN app itself causing this buffering issue.

Since the problem persists despite your internet and device working well with other streaming apps, the next best step is to uninstall and reinstall the HSN app completely. This ensures any corrupted files or stuck processes are wiped clean.

Here’s how you can do that on your Android 10 device:

1. Press and hold the HSN app icon on your home screen or app drawer.
2. Drag it to “Uninstall” or tap the small “i” icon for App info, then choose “Uninstall.”
3. After uninstalling, open Google Play Store.
4. Search for “HSN” and reinstall the app.
5. Once reinstalled, open the app, log back in, and check the streaming.

If that doesn’t resolve the issue after a fresh install, there might be a problem on HSN’s end — such as a streaming server or app update issue affecting certain devices. In that case, I recommend contacting HSN support directly via their customer service email: [email protected]. They can check if there is an ongoing app-related problem or push an update to fix it.

Can you try uninstalling and reinstalling now? Let me know how it goes or if you want me to guide you through it step-by-step! Are you satisfied with this solution so far?

Okay but how do I reconnect with you on this site afterwards?

Great question! If you want to reconnect with me here on this site after trying the uninstall and reinstall steps or any other troubleshooting, simply come back to this support chat session or start a new chat through the HSN support page or wherever you accessed this assistant originally.

Since this platform works via a web interface on your device browser, just bookmark this support page or keep this browser tab open for easy return. You can also visit the main HSN website or app and look for their support or help section to start a chat again.

If you want, I can give you a direct link to the HSN support page where you can access this chat or other help options: HSN Support.

Does that help with reconnecting? Let me know if you want step-by-step on bookmarking or something else! Are you satisfied with this guidance so far?