Hi there! I’m sorry to hear that your HSN app is showing an "error no orders" message when you try to check your delivery status. Let's see if we can get that sorted out together.

First, could you confirm if you are logged into the app with the same account you used to place your order? Sometimes being logged out or using a different account can cause that message to appear.

If you are logged in correctly, here are some steps we can try:

1. Refresh the App: Close the app completely (double-tap the Home button or swipe up from the bottom and swipe the app off the screen) and reopen it. Sometimes the app just needs a fresh start.

2. Check Your Internet Connection: Make sure you have a stable internet connection, whether Wi-Fi or cellular data, as poor connectivity could prevent your orders from loading.

3. Update the App: Check if you have the latest version of the HSN app installed from the App Store. If not, update it to fix any bugs.

4. Clear Cache/Data: On iOS, you can try deleting the app and reinstalling it to clear any corrupted data.

5. Check Your Order Status on the Website: To see if the problem is with the app or your account, try logging into your account on the HSN website via Safari on your iPhone and see if your orders show up there.

Once you’ve tried those, let me know what happened. If the issue persists, we can dig deeper! Are you comfortable trying these steps?

I’m always updating app. Not working

Thanks for letting me know that your app is already updated but still showing the "no orders" error. Since the common update fix didn’t resolve it, let's try a few more targeted troubleshooting steps specific to your iPhone and the HSN app:

1. Delete and Reinstall the App
Even though you've updated, sometimes app data can get stuck. Press and hold the HSN app icon, tap "Remove App," then delete it. After that, go to the App Store and install it fresh. This clears any cached or corrupted files.

2. Clear Safari Cookies and Website Data
Since iOS shares some caching across apps and Safari, it can help to clear Safari’s cookies and data:
- Go to Settings > Safari > Clear History and Website Data.
- Confirm the clearing.
Then restart your phone and try the HSN app again.

3. Check Your Account Online
Try logging into your HSN account via Safari on your iPhone by visiting the HSN website. If your orders show there correctly, it means the issue is app-related; if not, it may be account or backend related.

4. Check for iOS Updates
Your phone is on iOS 18.6, which is current, but just double-check in Settings > General > Software Update to confirm you have the latest fixes.

5. Network Settings Reset
Sometimes network settings glitches affect apps syncing with servers. To reset:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Note you'll need to re-enter Wi-Fi passwords afterward.

If after trying these steps you're still seeing the error, it might be a backend issue with the app’s connection to your orders on their servers. At that point, contacting HSN support directly and letting them know about your device and iOS version will help them investigate if there’s a system-side problem1.

Give these a try and let me know how it goes! Are you comfortable with these steps?