Hi! I understand that the NYC ACCESS HRA app isn't updating your information properly and accurately. To help out, could you tell me a bit more about what exactly is not updating? For example, is it your case status, benefits information, appointments, or something else? Also, have you noticed if the app is displaying outdated info or if changes you make aren’t reflected at all?

Knowing this will help me guide you step-by-step to fix it. Meanwhile, here’s a general approach we can start with:

1. Check your internet connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network.

2. Refresh the app: Close the NYC ACCESS HRA app completely and then reopen it to force a refresh.

3. Update Contact Information: Sometimes outdated information can cause display issues. You can try updating your contact info inside the app:
- Open the app and go to your profile or account settings.
- Look for an option like “Update” next to your contact details and save any changes. This can trigger syncing with the server.

4. Log out and log back in: This can help reset the session and sync fresh data.

5. Check app version: Since you have an iPhone on iOS 18.7, make sure the NYC ACCESS HRA app is updated to its latest version via the App Store.

If these steps don’t help and the app is still not showing accurate or current information, there might be a delay or glitch in how data is syncing between the app and HRA’s servers. Sometimes the system updates every 24 hours for certain profiles or benefits like CA or SNAP.

Please try those and let me know what you observe or if you’ve already tried any of these steps!