Hi there! I understand you’re having trouble logging in to the NYC ACCESS HRA app and it says the login failed due to compatibility issues. Let me help you get this sorted out.

To start, could you tell me if you’re using the web version or the app? Also, have you recently updated either your Windows 10 system or the app/browser you’re using? Sometimes outdated versions can cause compatibility problems.

Meanwhile, here are some initial steps you can try, since you’re using Windows 10 with a WebKit browser:

1. Clear your browser cache and cookies. This removes old data that might interfere with login.
2. Make sure your browser is updated to the latest version.
3. Try accessing the ACCESS HRA website via a different browser like Chrome or Edge if possible, to see if that helps.
4. If you’re using the app, check for app updates or try reinstalling it. Sometimes corrupted app data causes login failure.
5. Ensure you are not trying to access the app from outside NYC or an unsupported location, as server restrictions can affect login.
6. Double-check that your login credentials are correct and haven’t changed.

If after these steps the issue remains, there might be a server-side or account issue. You can also email [email protected] for direct assistance.

Do you want me to guide you through clearing browser cache or checking updates? Or have you already tried any of these? Let me know!

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